Job Description

Location: Switzerland | Full-Time
Department: AfterSales
Reports to: Head of AfterSales in Switzerland
We are searching for an AfterSales Area Manager to join our Swiss operations and become part of our forthcoming growth.
Your Responsibilities:

• Manage and support the dealer/service partner network in Switzerland in your are of responsibility on all aftersales matters.
• Monitor and improve service quality, customer satisfaction, and operational efficiency.
• Ensure compliance with company aftersales standards, processes, and KPIs.
• Analyze market and dealer performance data to identify opportunities for improvement and growth.
• Support dealers in workshop capacity management, parts supply, warranty handling, and technical problem-solving.
• Lead training initiatives and share best practices with service partners to enhance technical and customer care competence.
• Act as the main escalation point for customer and dealer issues, ensuring swift and effective resolution.
• Report market trends, competitor activity, and customer insights to internal stakeholders.
• Collaborate closely with Sales, Marketing, and HQ Aftersales to align strategies and initiatives.

Your Profile:

• At least 5 years of experience in Automotive After Sales experience in Switzerland.

• Academic Degree with specialization in engineering or similar business area.
• Strong knowledge of workshop processes, warranty, and parts operations.
• Excellent analytical, problem-solving, and communication skills.

• Fluent in English and German, French and Italian will be considered an asset.
• Ability to work independently and travel frequently within Switzerland.
• Hands-on, result oriented, pressure tolerant, do more & talk-less attitude is indispensable.

What We Offer

• A dynamic and innovative work environment at BYD Switzerland, a leader in sustainable technology.

• Opportunities for professional growth and development within a global organization.

• Competitive salary and benefits package.

• The chance to contribute to a greener future through impactful marketing initiatives.

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

Skills Required