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Are you passionate about innovative and excellent airport customer services? We are looking for a talented and driven colleague to join our dynamic team and to make an immediate impact for our guests at SWISS and the Lufthansa Group.

• Analyze customer needs, travel experience and satisfaction levels as well as quality and costs of existing ground services und airport terminal infrastructure
• Derive the need for action from analysis, strategy, benchmark comparison and exchange with stakeholders
• Develop ideas and procedures for the innovation and/or optimization of ground services and airport terminal infrastructure
• Assess technology and market potentials, set service objectives, collect KPIs, make data-based decisions, develop ideas up to board approval coordinated with interface departments
• Design new ground services, define requirements, plan and execute implementation and continuously monitor their success using KPIs / OKR
• Represent our interests and portfolio in working groups and within the company

Contact

Alexandra Wirth

Human Resources
Swiss International Air Lines AG

Phone

E-mail address for inquiries

Benefits

Attractive company pension scheme, Subsidized parking or public transport, Company health management, Nursery, Flight benefits, Remote working (e.g. from home), Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave

Behind the scenes

Video:

Join SWISS

Our common goal is to make each customer\\\'s flight a true air travel experience. For this, we go the extra mile - always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.

Requirements

Managing complex topics and projects in a dynamic environment with multiple internal and external stakeholders is your strength. You are passionate about delivering the best experience for our customers and are happy to go the extra mile to achieve this (ready to travel for work).

• University or college degree, ideally in business administration or service management - or comparable work experience
• >3 years of professional experience in agile product/project management, ground services and/or other relevant fields
• Experience in the management of cross-functional projects
• Excellent communication skills in English and German with the ability to condense complex topics into concise messages
• Strong customer-mindedness
• Creative, dynamic and comfortable working in fast paced environments
• Strong collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders
• Open to work in a multi-location team with a high degree of virtual collaboration and willing to travel regularly within DACHB, as well as internationally as required

Company

About Swiss International Air Lines AG

It\\\'s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment - one in which, wherever you are, you\\\'ll always feel: Truly SWISS .... where people matter.\\n \\n \\n \\n \\n \\n

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