Job Description

Profile Standard Application Support, IP Office Business Solutions Division


Education and Certification Required:


University degree in information technology, business administration, management or related field. AWS certified cloud practitioner or higher Skills Set Required:


Working knowledge of relational databases; SQL programming; Java and application servers. Analytical skills: Ability to diagnose & conclude systems and operational issues Knowledge of operational management, metrics-based processes and service delivery under ITIL Experience Required:


5+ years' experience in deployment of information systems and services, particularly in developing countries. Working Experience with ticketing system(s), including issues' prioritization, escalation and administration. Systems' deployment and/or support on the cloud for government departments or large corporations Tasks:


Installation and configuration of Suite Provide 2nd level support of the systems including fixes, upgrades and maintenance Coordinate with development team on issues requiring changes in the software to meet customer needs. Conduct user and technical training to improve customer ability on the use and administration of Software. Document, publish and share knowledge articles on support experiences as part of division's online knowledge base. Deliverables:


Suite upgraded or deployed for the benefit of Intellectual Property Offices of member states.. Offices' staff are trained on the use and administration of the Suite Issues on the use of Suite are addressed in time and quality as per the support terms to member states. * Reference documentation, including technical and user guides, are made available in-line with formats and at administrated content management systems for user and institutional knowledge.