Job Description

Assistant Front Office Manager (f/m/d)
Department: Rooms Division, Front Office & Guest Services
Employment Type: Seasonal - Full Time
Location: Switzerland - St. Moritz
Description
Under a name steeped in tradition, Kempinski, hoteliers since 1897, has traveled the world in search of fascinating destinations, without ever forgetting its traditions and European heritage. The spacious resorts and stylish city and wellness hotels reflect an individual and unique character, especially for guests who appreciate 5-star service and luxury on their business or private trips.
What actually makes a grand hotel? It is ahead of its time, creating and nurturing traditions. Would you like to develop your own traditions and strengthen the positioning of your department as a sporty, inviting, warm, and refreshingly uncomplicated 5-star hotel?
Do you have an eye for detail and work creatively and independently?
To support our front office team, we are looking for you as Assistant Front Office Manager starting in December 2025.
Key Responsibilities

• Direct management of reception activities, such as baggage handling, checking arrivals, guest services, ensuring compliance with all department standards and processes, focusing on guest requests and satisfaction.
• Review and optimization of workflows, processes, and standards.
• Personnel deployment control for the best possible service quality and effectiveness at the front office. Including development, training, and future planning for employees.
• Maximizing revenue (REVPAR) through optimal control of room allocation, group blockings, package sales, late charges, double occupancy, and upselling.
• Welcoming and seeing off VIP guests and accompanying them to their rooms. Building relationships and providing personal assistance during the guest's stay.
• Identifying training opportunities for department staff and ensuring that training is carried out.
• Assisting in the preparation of the annual front office budget and manning guide. Working within budget guidelines.
• Ensuring that the team and yourself have up-to-date knowledge of the hotel product, VIP arrivals, events within the hotel and the city, as well as safety standards and emergency procedures.
• Performing administrative tasks, attending relevant meetings, conducting meetings, writing reports and memos.

Skills, Knowledge and Expertise

• Completed training in the hotel industry and several years of experience in the upscale hotel industry and as a manager
• Professional competence, creativity, and attention to detail, as well as a very high awareness of quality
• Experience with budget and FO-related report creation
• Structured and organized way of working
• Keen interest in team-oriented work
• Very good German and English skills; additional language skills are an advantage

Benefits

• Live and work in the heart of the Engadin Alps
• A wide range of creative opportunities
• A pleasant working atmosphere in a young and dynamic team
• International career prospects and development opportunities
• Outstanding employee benefits in all Kempinski hotels, among others
• Staff accommodation in the immediate vicinity of the hotel, including laundry facilities, a fitness and common room, a kitchen, and a wide range of dishes in our staff restaurant
• Free use of the in-house daycare center for employees' children
• Monthly employee activities such as skiing, snowboarding, and cross-country skiing courses, hiking trips, spa evenings, and German courses
• Internal "Feel Good Committee" to help shape all welfare issues

Skills Required