\\nCompany Description

As a leading communications agency, PublicisLive supports the world\\\'s most successful brands, organizations & forward-thinking governments in the management, strategy and production of global event platforms. We help our clients build integrated event & communications platforms which influence & promote positive impact on the global stage.

Job Description

As an Assistant Hospitality Services Manager, the executive ensures the highest level of hospitality services is delivered to the agency\\\'s client portfolio, including for the following missions: Accommodation, Registration, Transportation, Logistics & Travel management and Advisory services. The Assistant Hospitality Services Manager must ensure quality, efficiency and price-competitiveness for related travel services (hotel, flights, etc...), for both internal and external stakeholders, within the corporate travel guidelines. He must always seek improvements in company procedures for hospitality related services, while maintaining excellent relationships with clients, suppliers and teammates. Focus is on ensuring outstanding customer experience and maximum efficiency of operations.

This role is reporting directly to the Director of the Hospitality Services and/or his designee.

ESSENTIAL JOB FUNCTIONS (includes but is not limited to)

• Organize prompt hospitality services to customers by managing day-to-day operations and communications with internal and external clients
• Map, plan and manage database tools for accommodation, registration and travel services, with accuracy and efficiency
• Research and provide innovative solutions to any Hospitality services Related problem
• Stay fully informed on travel services and continuously gain market knowledge on all hotels/airlines/travel companies\\\' rules and regulations, and accurately apply this knowledge to all travel arrangements
• Provide advisory services to internal and external clients
• Attend events to ensure all rights and contractual benefits are duly delivered by the contractual parties
• Prepare pre/post-event reporting for each of the attributed missions within PublicisLive events and share the reporting with the relevant stakeholders
• Optimize the revenues of the event, by negotiating accurately with the hotels to generate Commissions
• Ensure an effective evaluation of Hospitality Services against consistent and standardized criteria, including tracking and monitoring the allocated budget and
• Evaluate, recommend and coordinate process enhancements
• Participate in IT system implementations and upgrades
• Identify win-win opportunities to provide more products and services to participants
• Adhere to all company and departmental policies and ensure all services standards are compliant with company policies regarding security, confidentiality, sustainability and social responsibility.

Qualifications

KEY QUALIFICATION FOR THE JOB:

• An understanding of sport events such as Football or Basketball.
• Meticulous & solution driven.
• Ability to travel and stay onsite for several weeks
• English is mandatory. Other languages (especially German) are a plus.
• Experience in the hospitality or events industry is a plus
• Organization: Demonstrate ability to proactively prioritize needs and effectively manage resources.
• Focus on the customer: Seek to understand the internal/external customer and meet the needs of both the customer and the company.
• Improve continuously: Constantly assess and adapt to current practices to perform a task better, faster or more efficiently.
• Foster teamwork: Work well in a team environment and sustain exceptional levels of performance.
• Drive for results: Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives.

Additional Information

Additional Information: You are welcome to send us your application together with a motivation email only if you meet the key criteria for this position and you are eligible for work in Switzerland.\\n \\n \\n \\n \\n \\n

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