Job Description

Employment Type: Permanent

Contract Duration:


Why you will love working here


At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

Our Values

are not just words on a page - they are the energy behind everything we do:

ONE IATA

- We collaborate across teams,

TRUSTED

- We do the right thing,

INNOVATIVE

- We make tomorrow better,

INCLUSIVE

- We embrace diverse perspectives. With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry. Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies. We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you. We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining



The Airline, Airport and Security OCS department provides the aviation industry with transformative operational and compliance solutions helping to drive overall profitability and sustainability.




Within the AAS Department, the Survey Solutions team is responsible for developing and delivering survey solutions to airlines and other industry organisations, supporting IATA's commercial and advocacy objectives. Its primary focus is on developing, conducting, and enhancing IATA's survey programs which have a major impact on airlines, helping to optimize passenger satisfaction, safety and other areas benefiting from survey and benchmark intelligence.



Reporting to the Senior Product Manager Survey Solutions, you will support the team with the development, launch and operations of current and new survey programs offered by IATA.



What your day would be like


Monitor and manage operations on IATA's survey solutions including PaxInsight, I-ASC, GPS and others to be defined, ensuring smooth operations leading to excellent data quality and customer satisfaction. Optimization of Survey Solutions interfaces and reports, improving operational efficiency and quality of the solutions. Working with customers and partners to customize survey solutions, and managing the execution and data collection. This will include deploying survey programs from scratch: from questionnaire creation to sample, quotas and weights management, fieldwork monitoring and dashboard creation. Analyze market trends and customer feedback to inform strategic decisions and improve airline service offerings. Your insights will help shape the future of passenger satisfaction. Manage and administer multiple ad-hoc survey projects simultaneously, ensuring timely completion and adherence to quality standards. Your organizational skills will keep us on track and moving forward. Create and present findings of studies in a comprehensive and relevant manner, helping to deliver market research results with impact. Manage partners and vendors ensuring optimal outcomes for IATA and its customers. Acting as an internal expert for the IATA Survey Solutions programs.



We would love to hear from you if you have the following


University degree (bachelor or postgraduate) in Business Administration, Economics or Marketing with a focus on Market Research or Customer Insights. 2-3 years experience in a market research or insights function, at agency or client side. Experience with customer satisfaction/NPS projects is an advantage. Strong analytical mindset, with strong data analysis abilities. Comfortable with data cleaning and basic statistics such as data weighting, significance testing and regression analysis. Ability to work precisely, accurately and independently. Customer orientated with good communication- and presentation skills Excellent English writing and oral skills; additional languages would be an asset. A collaborative spirit and ability to thrive in a dynamic and multicultural team environment.


Travel Required: N

Learn more about IATA's role in the industry, our benefits, and the team at

iata/careers/

. We are looking forward to hearing from you!