Job Description

Customer Experience Section, Infrastructure and Platforms Sector
Grade - P2
Contract Duration - 2 years (maximum cumulative length of 5 years normally) *
Duty Station : CH-Geneva
Publication Date : 24-Jul-2025 Application Deadline : 22-Aug-2025, 4:59:00 PM

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE

: please note that the deadline for applications is indicated in local time as per the time zone of the applicant's location.





This post is a limited-term fixed-term post.

1.

Organizational Context

a.

Organizational Setting

The position is located in the Customer Experience Section (CXS), Infrastructure and Platforms Sector. The section is responsible for marketing and customer service activities with a view to coordinating the strategy, planning, and execution of the Organization's overall customer experience strategy in close collaboration with other areas of the Organization.



b.

Purpose Statement

The incumbent coordinates and supports marketing and promotional activities across the organization. The incumbent assists in planning, coordinating, managing, and executing marketing and promotional activities conducted by both the internal marketing and promotion teams and the external marketing agencies. The incumbent provides support to ensure that WIPO's marketing and promotional campaigns are well-planned and executed with high standards and meet the expected KPIs.



c.

Reporting Lines

The incumbent works under the supervision of the Head, Customer Experience Section.



d.

Work Relations

The incumbent will work closely with various stakeholders, both inside WIPO and external organizations.

2.

Duties and Responsibilities

The incumbent will perform the following principal duties:

a.

Assist marketing and campaign planning - Liaise with the IP services colleagues (e.g. PCT, MADRID, HAGUE, and more) and CXS colleagues to understand the business needs and co-develop corresponding marketing campaigns to advance their objectives.

b.

Execute and coordinate the execution of marketing campaigns - Co-develop the implementation plan and establish a planning calendar for the agreed activities with colleagues and/or the marketing agencies. Leverage all WIPO channels and third-party outlets, where available, to support the success of the campaigns.

c.

Assist the marketing-related activities as required - including, but not limited to, publishing marketing content online, monitoring traffic, optimizing paid advertising campaigns, producing reports on the growth and analytics of campaigns to stakeholders, and monitoring marketing project status and budget.

d.

Implement lead management practices - Ensure the common lead management practices are followed, with the marketing campaigns executed. Ensure the personal data privacy framework for collecting and using personal data is followed.

e.

Provide editorial advice for user-centric marketing content & campaign - Assist messaging and production for agreed deliverables. Write or edit copy as needed for agreed deliverables. Assist in the selection of images or other visual assets to accompany written text. Assist in media production as needed.

f.

Create, advise, test, and deploy a variety of e-mail marketing campaigns for users across the Organization. Provide advice and implement e-mail marketing campaigns related to major events (e.g. GAP, WIPD, etc.) and webinar events. Provide support for matters related to e-mail marketing best practices.

g.

Perform other related tasks as required.

3.

Requirements

Education (Essential)

First-level university degree or equivalent in marketing, communications, business administration, or other relevant fields.

Education (Desirable)

Formal training with certifications from acknowledged institutions in one or more of the following - online marketing and communication strategies, tactics, and technologies; artificial intelligence technologies for marketing; e-mail marketing, campaign analysis, and reporting; brand development and engagement strategies and tactics.

Experience (Essential)

At least three years of professional experience in marketing and communication, preferably with B2B and/or B2C companies, inter-governmental agencies, or online media agencies with regional/global coverage.



At least two years of online marketing and communication experience, liaising (including in a remote setting) with internal stakeholders and external digital marketing agencies to deliver effective KPI-oriented digital marketing campaigns.



Experience in project coordination.

Experience (Desirable)

Experience in projects involving stakeholders from different backgrounds and cultures.

Language (Essential)

Excellent knowledge of written and spoken English.

Language (Desirable)

Knowledge of other UN languages.

Job Related Competencies (Essential)

Demonstrate strong customer service orientation.


Positive attitude and strong teamwork orientation.


Willingness to learn and try new ways of working on things that matter.


Good communication, presentation, interpersonal skills, and ability to maintain effective partnership and working relations in a multi-cultural environment with sensitivity and respect for diversity.

4.

Organizational Competencies

1. Communicating effectively.

2. Showing team spirit.

3. Demonstrating integrity.

4. Valuing diversity.

5. Producing results.

6. Showing service orientation.

7. Seeing the big picture.

8. Seeking change and innovation.

9. Developing yourself and others.

5.

Information

Mobility:

WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.

Annual salary

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment.

Please note that this estimate is for information only.

The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice. The figures quoted below are based on the

July 2025

rate of

90.7

%

P2

Annual salary




$50,377




Post adjustment




$45,692




Total Salary




$96,069




Currency USD






Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.





Please refer to WIPO's Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Additional Information

Initial fixed-term appointment of two years, renewable subject to satisfactory performance and other applicable conditions. The selected candidate's appointment will be subject to an overall term of five years in this position, with normally no possibility of renewal beyond that term. S/he may, however, apply and be considered for other positions at WIPO.
This is not applicable to WIPO staff members on fixed-term, continuing or permanent appointments, who were recruited following a competition under Staff Regulation 4.10 ("Appointment Boards").





This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.





The Organization reserves the right to make an appointment at a grade lower than that advertised.



___________________________________________________________________



By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.





In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of your identification and the degree(s)/diploma(s)/certificate(s) required for this position. WIPO recognizes higher educational qualifications obtained from institutions accredited/recognized in the World Higher Education Database (WHED), a list maintained by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed here: http://www.whed.net/. Some higher educational qualifications may not be listed in WHED, and will be reviewed on a case-by-case basis.





Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.



Additional background checks may be required.