Job Description

HOW ARE YOU MAKING AN IMPACT?
YOU ACHIEVE SUSTAINABLE BUSINESS AMBITIONS BY CULTIVATING LASTING CLIENT'S RELATIONSHIPS
BUILT BY PASSIONATE AND HIGH PERFORMING TEAM.
WHAT ARE YOUR KEY RESPONSIBILITIES?
ACHIEVING STRONG BUSINESS RESULTS:

• Sales performance and growth: Ensure boutique objectives achievement (turnover, conversion rate, avg. basket...)
• Strategic planning and execution: Build boutique action plan to reach boutique targets. Support the implementation of the boutique business plan and action plans.
• Performance monitoring and analysis: Monitor performance and KPIs, identify trends and opportunities for improvement. Build personalized action plans around it.
• Market intelligence and adaptability: Follow market trends, competitor activities, and customer insights to identify growth opportunities and inform strategic decision-making.
• Maison representation and advocacy: Represent Jaeger-LeCoultre as a brand ambassador within the local community, building relationships and enhancing brand visibility through strategic partnerships and events.
• Operational excellence and efficiency: ensuring adherence to company policies, procedures, and best practices.
• Compliance and risk management: Ensure compliance with the Group's policies & the Maison's commercial rules. Guarantee that retail procedures are respected (selling, customer services, stock management, security...). Ensure that the team is aware about the latest procedures and tools.
• Safety and security: Oversee the safety and security of the team, the inventory, and the premises, following security protocols.
• Inventory management: Manage inventory levels, ensuring optimal stock availability while minimizing losses and discrepancies.

BUILDING A PASSIONNATE AND HIGH PERFORMING TEAM:

• Inspire and motivate: Cultivate a positive and collaborative work environment that fosters team morale, passion, and productivity.
• Engagement and development: Implement strategies to enhance team engagement and motivation, fostering a culture of excellence and continuous improvement.
• Performance management and coaching: Set individual sales targets and monitor performance. Conduct regular performance reviews and provide constructive feedback. Coach the team for them to define and commit on individual action plans. Address training needs
• Talent acquisition and onboarding: Define recruitment needs, participate in recruitments, and effectively integrate new team members. Build awareness on local competitors' teams.
• Team communication and collaboration: Animate the team (prepare brief & share info), fostering open communication and collaboration.

CULTIVATING LASTING CLIENT RELATIONSHIPS:

• Elevate the client journey: Ensure the boutique environment is meticulously maintained to provide a welcoming and luxurious experience for all clients. Coordinate omni-channel activities to ensure a seamless client journey.
• Client relationship management: Implement and manage CRM strategies to cultivate and expand the boutique's client database, driving repeat business and brand loyalty.
• CRM KPIS follow up: make sure the CRM contact points are performed by the team and that the boutique reaches the CRM KPIs targets
• Personalized service: Empower the team to provide personalized and attentive service, anticipating client needs and exceeding expectations.
• Customer service excellence: Ensure the team provides the best customer service-related activities, ensuring prompt and effective resolution of client inquiries and concerns. Provide support for complex customer service issues, managing escalation when needed.
• Business Development through relationships: Leverage customer service interactions and client relationships to identify and cultivate new business opportunities, enhancing client loyalty and driving sales.

WHAT ARE YOUR DRIVERS AND ENERGIZERS?

• You are result-oriented and demanding
• You are self-driven and can act in a low pace environment
• You are curious
• You are humble
• You are passionate
• You have proper sense of luxury and pay attention to details and excellence
• You are passionate about creating exceptional client experiences and fostering a culture of hospitality.
• You are a strong team player, empathetic
• You have strong organizational and problem-solving skills

WHAT DO YOU BRING TO THE TEAM?

• Proven experience in luxury retail management, preferably in the watch or jewellery industry (at least 5 years)
• Excellent leadership and team management abilities
• Excellent communication, interpersonal, and presentation skills
• Fluent in French and English

LEARN MORE ABOUT LIFE AT JAEGER-LECOULTRE