Job Description

FORFIRM delivers solutions and address real business challenges, leveraging deep industry expertise and a client-focused approach. We pride ourselves on being a knowledge-driven organization without rigid frameworks or pre-packaged solutions - we listen to our clients and develop tailored strategies to solve their unique problems.


At FORFIRM, we foster a culture where individuals are empowered to shape their roles and express their ideas openly. We operate as a true meritocracy, where career growth is driven by performance and results.


We are seeking a skilled and motivated

Business Analyst

to join our international team. The role focuses on analyzing and optimizing business processes, identifying inefficiencies, recommending improvements, and evaluating the sustainability and cost-effectiveness of initiatives through business cases and ROI analysis.





Key Responsibilities


Map and analyze current and future-state processes. Identify opportunities for improvement and build business cases to justify initiatives. Define and document business requirements for IT teams and functional analysts. Support user acceptance testing (UAT) to ensure solutions meet requirements. Collaborate with training teams to communicate new processes (without being directly responsible for training materials).


Required Skills and Experience


Proven experience in business process analysis and automation within complex corporate environments. Strong ability to identify, analyze, and document business requirements in collaboration with multiple stakeholders. Experience developing and evaluating solution options with consideration of cost-efficiency, quality, risks, and strategic alignment. Ability to design end-to-end solutions in partnership with technical specialists. Skilled in creating key business analysis deliverables, such as context diagrams, process maps, and use cases. Experience monitoring IT solution implementation, including involvement in release and test management. Proficiency in preparing business requirement specifications and related IT documentation throughout project phases. Skilled in preparing and facilitating workshops and presentations for diverse audiences.


Leadership and Ownership


Provide subject matter and methodological leadership on projects with cross-functional teams. Oversee assigned tasks, coordinating internal teams and external service providers as part of project delivery. Support project managers in ensuring successful execution of initiatives within scope, time, and budget. Actively manage stakeholders and interfaces across the organization and broader group. Deliver regular, audience-focused reporting on project progress.


What We Offer


The opportunity to work on high-impact international projects for leading global brands from day one. A highly meritocratic environment with a transparent, performance-based bonus and promotion system. A strong focus on professional growth through regular internal and external training. Opportunities to travel and work abroad. A collaborative, dynamic, and supportive team culture.


FORFIRM is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.