Call Center Operator Ukrainian Speaker H/f

Genf, Switzerland

Job Description

For one of our clients, an international NGO based here in Geneva, we are looking for a :

Call Center Operator- Ukrainian Speaker W/M

For a long-term temporary position starting ASAP

Description de la mission

  • Receives calls and ensures the primary point of contact between the caller and the NGO
  • Collects data on individual cases and provides relevant details for follow up by relevant departments
  • Records the details of each contact with callers in relevant system and ensures that the information received is classified into pre-determined reference categories
  • Assesses if certain cases need to be handled sensitively and ensures relevant documentation and records for sensitive cases are treated securely and confidentially
  • Exchanges and coordinates information within the different departments
  • Consolidates all relevant information (statistics, overview, analysis, feedback if further information needed)
  • Implements requests from departments for surveys or verifications
Profil attendu
  • Previous experience in call centers, reception or data management
  • Excellent computer skills, (Microsoft office suite)
  • Ukrainian min C1 - English min B2
  • Autonomous, rigorous and with great sense of responsibility
  • Clear and effective Communication, with high quality of empathy, patience and positive attitude


Publie le 14 octobre 2022

ConsultantKevin SOARES


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Job Detail

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  • Job Location
    Genf, Switzerland
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