Call Center Operator Ukrainian Speaker H/f
Genf, Switzerland
Job Description
For one of our clients, an international NGO based here in Geneva, we are looking for a :
Call Center Operator- Ukrainian Speaker W/M
For a long-term temporary position starting ASAP
Description de la mission
- Receives calls and ensures the primary point of contact between the caller and the NGO
- Collects data on individual cases and provides relevant details for follow up by relevant departments
- Records the details of each contact with callers in relevant system and ensures that the information received is classified into pre-determined reference categories
- Assesses if certain cases need to be handled sensitively and ensures relevant documentation and records for sensitive cases are treated securely and confidentially
- Exchanges and coordinates information within the different departments
- Consolidates all relevant information (statistics, overview, analysis, feedback if further information needed)
- Implements requests from departments for surveys or verifications
- Previous experience in call centers, reception or data management
- Excellent computer skills, (Microsoft office suite)
- Ukrainian min C1 - English min B2
- Autonomous, rigorous and with great sense of responsibility
- Clear and effective Communication, with high quality of empathy, patience and positive attitude
Agence INTERIMAN - GENEVE
Publie le 14 octobre 2022
ConsultantKevin SOARES
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Interiman SA recrute et selectionne des candidats pour le secteur tertiaire, pour des postes fixes ou temporaires.
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Job Detail
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Job IdJD1446324
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGenf, Switzerland
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EducationNot mentioned