Job Description

Description
Position at LHH (Global)
Candidate & Consultant Experience Specialist, LHH Zurich HQ
In this dynamic, hands-on role, you'll be the cornerstone of our candidate and consultant experience. You will ensure smooth daily operations and create a welcoming first impression. The ideal candidate will excel in providing high-level administrative support, facilitating effective communication, scheduling, and assisting team members with various tasks. This role involves a wide variety of tasks, including handling communications, scheduling, and supporting team members with various administrative needs.
Direct Reports:

• Consultant & Candidate Experience Manager

Location:

• LHH Zurich HQ (100% on-site role)
• Giesshubelstrasse 45, 8045 Zurich

Languages:

• Proficiency in English and German, both spoken and written. Knowledge of French is an advantage.

In this role you can expect to
Key Accountabilities

• Support candidates by helping them with any practical questions or problems related to their program
• Assist consultants & coaches with queries and issues related to their delivery
• Manage local events, webinars, workshops coordination
• Handle various administrative tasks, including IT troubleshooting, platform testing, Zoom production and document formatting
• Prepare, review, and validate monthly reports (e.g., timesheets, governmental reporting)
• Translate documents and communications as needed
• Project Management Admin support
• Coordinate room bookings for dedicated projects
• Maintain and update office policies and procedures
• Collaborate with the Candidate & Consultant Experience Manager on process improvements
• Support to Leadership team, upon request
• Office Management

Miscellaneous

• Perform additional tasks as necessary to support our team and ensure smooth day-to-day Operations.

This job description is not intended to be all-inclusive. Employees may be required to perform other related duties as assigned to meet the ongoing needs of the organization.
What we look for

• Languages:

• Proficiency in English and German, both spoken and written. Knowledge of French is an advantage.

• Experience & Soft Skills:

• Minimum 2 years of experience in administration with a strong interest in HR services
• Exceptional communication skills
• Excellent telephone etiquette and high emotional intelligence
• Strong interpersonal skills with the ability to build lasting business relationships
• Commercial awareness
• High service orientation and commitment to quality
• Ability to communicate effectively with candidates at all levels, handling diverse emotions
• Proven organizational skills with the ability to multitask and prioritize
• Independent, goal-oriented work style with a flexible, can-do attitude
• Advanced proficiency in MS Office 365 and the ability to quickly learn new systems
• Positive, self-starter with a helpful attitude
• Detail-oriented, pragmatic, and organized with strong integrity
• Tech-savvy and quick to adapt to new technologies

• Education:

• Completed commercial apprenticeship or a diploma from a hotel school or travel agency or equivalent.

Working culture
We are proud of our unique culture, which values making a difference, going the extra mile, and holding ourselves accountable for our clients' success. Our DNA includes a sincere interest in our business and each other, a creative mindset, entrepreneurial spirit, flexibility, ownership, and integrity. We work hard, challenge each other, and have fun!
What we offer

• Work in a dynamic and professional environment in the heart of Zurich.
• A consistent schedule, allowing for work-life balance.
• Opportunity to contribute to a leading company and grow within a supportive team.
• We prioritize learning to stay agile in an increasingly competitive business environment
• We foster an open-minded environment where people spark new ideas and explore alternatives
• Additional benefits including PTO, Paid Holidays, and more (TAG fringe benefits)

Join us at LHH and be a vital part of our welcoming and efficient office environment. Your role is pivotal in maintaining our reputation for excellence in customer service and administrative support.
About LHH
LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.
Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge.
We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH's approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.
LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.
Recruitment. Development. Career Transition.
LHH. A beautiful working world.
LHH is an Equal Opportunity Employer/Veterans/Disabled.