Job Description

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About grape:

Our entrepreneurial spirit drives us in what we do and what we are passionate about. Our mission is to become the premier health partner in the insurance business. Recognising the need for innovation in the traditional employee insurance model we are set to revolutionize the employee insurance industry. We help companies support people before and after they get sick and to make more of their time. Our insurance solutions reduce monotonous and manual work for employees, doctors, HR & payroll managers. As we strive to lead a technology-driven transformation, we put employees first.

At grape we pride ourselves on our people and our culture. We continue to grow fast and that's where you come in. Our team is dynamic, diverse and full of creative ideas. Want to join? We can't wait to get to know you!

Your Role:

As a Claims Support Specialist in our international team, you are at the heart of our customer service. You will work closely with our Claims Managers, take on important first-level responsibilities, and actively help shape the customer journey. In our digital environment, you will handle claims efficiently and with a customer-centric mindset. Your expertise is key to ensuring a seamless and outstanding customer experience. If you're excited about working in a dynamic, international setting and want to help shape the future of the insurance industry, then you're in the right place with us!

What you will do:

Professional handling of administrative tasks, in particular the careful preparation and processing of claims documents while strictly adhering to established guidelines Competent management of the customer hotline: handling incoming and outgoing calls, providing precise answers to customer inquiries, and efficiently resolving issues related to claims Responsible coordination of invoices for the finance department as well as diligent management and continuous updating of case documentation Active support of the Claims team in various tasks, especially in reviewing responsibilities and coverage for claims and in developing case-management strategies Participation in the implementation of new technological solutions to optimise claims support processes and improve internal workflows Contribution to projects in the area of prevention and employee reintegration, helping to promote and implement innovative solutions in this field

What you need:

At least 1 year of experience in customer service within the insurance industry Strong communication and interpersonal skills to build long-term relationships with partners and support employees during their absence Team-player mentality with the ability to work in a dynamic startup environment and adapt flexibly to changing priorities Technical affinity and strong interest in using new technologies to improve claims-support processes Ability to work independently and accurately while handling a variety of tasks Commitment to exploring innovative approaches to employee prevention and reintegration into the workplace Fluent French and English skills (C1 level); advantageous: knowledge of German

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What we offer in return:

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Empowering workplace:

Join a passionate team and an empowering workplace where you are given the ownership, tools, and support to make decisions and take initiative. Together we grow and build innovative solutions.
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Hybrid Setup:

Enjoy the flexibility of our hybrid work schedule, with the freedom to work remotely or from our office in Zurich. On Thursdays, our team day, we meet together in our Zurich office.
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Home Office Stipend:

To enable our hybrid setup, we allocate a one-off CHF 200.- home office budget to help you set up your dream workspace in the comfort of your own home.
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Internet Allowance:

We give you a monthly internet allowance to help cover your internet costs at home and enable you to work seamlessly from your home office.

Flexible Working Time:

You can distribute your working hours the way you want to.

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Learning Budget:

We support you in improving your skills, acquiring new knowledge and advancing your career. We also allocate a CHF 1'500.- budget annually
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Well-being:

Work-life balance is important to us and we foster a supportive work environment. We support you with mental health sessions and offer discounts to keep you happy & healthy.
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Team Events:

Every month we gather for fun and engaging events where we can connect and bond with our colleagues and our teams.
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Team Retreats:

Twice a year we travel somewhere nice to bond with our colleagues.
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Travel & Commute:

We will cover your SBB half fare card, so we can spend some time together in the office.
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Paid Vacation:

You get 5 weeks (25 days) of paid vacation every year and 2 additional days of paid vacation to compensate for canton-related holidays, religious holidays, birthdays, etc. The total amount of paid vacation days per year is 27 days.
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Wellness Budget:

Health & well-being looks different for everyone. You can optimize your wellness budget to best fit your needs.
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Parental & Adoptive Leave:

We offer additional time off to support employees who are balancing family and work time in the most crucial stages of family life.
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Digital Nomad:

For every 3 years of employment, you can work for an extended period of time from anywhere in the world (location subject to review).

uD83CuDFC1 Our Recruitment Process

We place particular emphasis on four areas when making our selection decision: professional and technical skills, mindset & values. We evaluate these through the following steps:

Step 1 - Your Motivation

To get to know you better, we invite you to a 30-minute motivational interview with our Talent Acquisition Team.

Step 2 - Role Fit

In the first interview, we assess how well your qualifications and skills align with the role requirements. This discussion will take place with your Hiring Manager.

Step 3 - Case Study

For roles with higher technical demands, we will invite you to complete a case study or technical assessment. This allows us to better evaluate your specific skills and problem-solving abilities.

Step 4 - Our Culture Connect

Throughout the interview process, you'll gain insight into our company culture, and we'll explore how your values and mindset align with our ways of working. The final interview will offer a deeper look into this connection, along with broader discussions about the role and our vision.

Our diverse experiences, perspectives, and voices make us the company we are, and we would love to learn more about you!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.