\\nEntreprise :

Richemont

Description du poste :

Client Data Coordinator (12 months)

Plan-les-Ouates, Geneva, Switzerland

Fixed Term Contract

At Vacheron Constantin we share an ongoing quest for excellence since 1755. Our Maison is home to people with outstanding abilities and a strong commitment to imagine, design and create the finest watches in Haute Horlogerie.

Be One Of Not Many

We are seeking a highly motivated and detail-oriented Client Data Coordinator to join our team. The primary responsibility of this role is to supervise data quality, help penetrate the adoption of client insights analytical tools and support markets\\\'/HQ\\\'s request on preparing client data and reports.

The ideal candidate should be comfortable working with data/IT systems and tools (Salesforce, SAP, GCP, Excel etc.), have strong data analytical skills and equipped with good business acumen, have excellent communication skills.

Let\\\'s talk about the role more into details\\xe2\\x80\\xa6

Supervise data quality:

• Be the guardian of Vacheron Constantin data compliance strategy
• Identify data issues existing in different client data tools and discrepancies cross-systems
• Be the direct contact for client data quality questions from markets and HQ members
• Report and document the client data quality issues whatever the source
• Follow up with Group IT/Data teams on solving the problems
• Communicate the solutions to stakeholders and provide regular status quo of all data quality issues
• Maintain optimal data quality in client systems (Service Cloud, GCP) to ensure business actions and activations

Lead the adoption of client analytical tools (Service Cloud, GCP, Looker):

• Manage access to different tools for Markets and HQ members
• Follow up the new releases of features & client KPIs together, prepare and update user guide and materials
• Coordinate training plan and materials with RIC Group & provide regular and ad-hoc trainings for new/ existing users
• Create new dashboards and analysis based on business and market requests

Be part of client data insights preparation and data projects\\\' launch:

• Support markets\\\'/HQ\\\'s request on preparing client data and reporting
• Support the Client Data Specialist in meetings preparation
• Assist in client data projects launches, performance tracking, and learning sharing
• Drive actions from data:
• Support markets in their adoption of client activation tools (scoring, campaign management\\xe2\\x80\\xa6)
• Provide insights and recommendation in the Data Center of Excellence
• Edit & present guidelines and process based on client data knowledge

Requirements

• Bachelor\\\'s degree in data/statistics/business management.
• Minimum 3-year- work experience
• Relevant experience preferably in retail, banking/insurance and/or luxury industry.
• Fluent in English, French as a plus
• Comfortable with IT tools such as Salesforce, SAP, GCP, Looker, etc.
• Solid capability to use SQL, Excel, and PowerPoint to perform data analysis and visualization.
• Experience with LookML & Looker is appreciated.
• Rigorous, precise, analytical, and synthetic mind and strong attention to detail.
• Ability to work effectively in a fast path environment and collaboratively in a team.
• Excellent communication skills: ability to communicate effectively with data users, explain technical concepts in a clear and concise manner, and present to non-technical audiences.
• Open mindset, curiosity to learn and self-starter with a sense of urgency to drive issues to a close

HOW DO WE KEEP YOU SMILING?

By joining our Maison your also join our broader family, Richemont. We believe in your development and offer on-going learning opportunities and the possibility to be mobile. At Vacheron Constantin, your fulfilment is our excellence.

Our benefits:

• Flexible Working hours & Quality Workplace
• Health & Wellness
• Socially Engaged
• Generous Holidays & Days Offered
• Company Restaurant
• Training & Learning Programs

The hiring process:

• Step 1: Video Interview + Predictive Index
• Step 2: Interview with Talent Acquisition Team and Hiring Manager
• Step 3: Second round of interview
• Step 4: Final Decision and response

Interested? Join us! #WeAreWaitingForYou\\n \\n \\n \\n \\n \\n

\\n \\n Jobeo\\n \\n

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