Job Description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today -- ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a

Client Director at ServiceNow

, you will be responsible for producing new business within a defined set of our largest existing Life Science accounts in the Swiss market. You will lead executive relationship management, acting as a trusted advisor who deeply understands each client's unique challenges and strategic objectives.


In this role, you'll drive engagement at the C-level using consultative selling skills to shape and close large, complex deals. You will develop and execute comprehensive account strategies and territory plans, working in close collaboration with cross-functional teams--including Solution Sales, Solution Consulting, Support, and Professional Services--to deliver AI-powered, platform-based solutions that accelerate our clients' digital transformation.


We're looking for a high-performing, customer-obsessed individual who brings energy, leadership, and initiative. Success in this role requires balancing short-term results with long-term client engagement, managing a customer-focused virtual team, and evangelizing the value of ServiceNow across the enterprise.

What you get to do in this role:

Provide strategic leadership to clients Be the relationship manager between customers and ServiceNow Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes Manage all Executive relationships between ServiceNow and assigned clients Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

7+ years of experience in client management

, aligning account strategies with revenue opportunities across global enterprise accounts

2+ years in a Client Director or equivalent role

, with a proven track record of

multi-million-dollar sales success

and executive-level relationship management

Consistent track record of selling complex enterprise software

to C-level executives, particularly within the Life Science industry

Strong point of view on industry trends

and the ability to craft compelling narratives around

digital transformation

in Life Science

Excellent communication and executive presence

, with the ability to convey leadership, confidence, and clarity across presentations, written content, and high-level meetings

Expertise in building and executing account strategies and operational plans

for large, complex global accounts

Proven ability to accurately forecast and achieve revenue targets

in strategic sales environments

Solid experience across IT Service Management, HR, Security Operations, Customer Service, and IT Operations Management

, within software or IT sales organizations

Strong leadership skills in managing virtual and matrixed teams

, collaborating closely with Solution Sales, Consulting, Support, and Professional Services Ability to understand and translate

broad, enterprise-level business and IT needs

into strategic, high-impact solutions

Willingness to travel up to 50%

, depending on geography and customer needs

Fluent in German and English

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.


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