Job Description

Cluster Training Executive
Application Deadline: 31 August 2025
Department: Human Resources & Training
Employment Type: Permanent - Full Time
Location: Switzerland - Engelberg
Description
At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits. Discover a career crafted by you.
This position is responsible for supporting the Human Resources department in all administrative and other assigned areas.
Key Responsibilities

• Establish a training network according to Kempinski standard, including spending minimum a third of their time in operations to foster this network.
• Analyse training needs and training effectiveness.
• Ensure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures
• Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES
• Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants.
• Plan, design and deliver training programmes.
• Devise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.
• Analyse the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.
• Coach and train managers and Departmental Trainers to improve departmental performance in cooperation with the Assistant Director HR & Training
• Organise and supervise Kempinski DNA and brand immersion activities.
• Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
• Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based on the results provide remedial training solution.
• Train and develop Training team members.
• Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management
• Identify potential training talent and propose & foster Master Trainer candidates.
• Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report
• In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.
• Lead by example and promote Kempinski's core values.
• Ensure that an objective Self Audit (using the Kempinski Training Peer & Self Audit Tool) is completed at least once per year
• Promote and implement Kempinski Corporate Training policies and procedures.
• Establish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities.
• Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel's policies on fire, hygiene, health & safety.

Skills, Knowledge and Expertise
NATIONALITY: Eligible for a working permit in country of hire
LANGUAGE:
Ability to work and communicate in a multinational environment:

• Local language - excellent oral and written skills in German
• English - excellent oral and written skills
• Additional language - beneficial

COMPETENCIES:
To fill this position the candidate must have:

• Planning and organizational skills
• Verbal and written communication skills
• Problem Solving & Decision Making skills
• Be familiar with labour laws and regulations
• Be familiar with local social insurance policies
• Administration skills

TECHNICAL COMPETENCIES:
Computer literacy:

• Word
• Excel
• PowerPoint
• Mirus (Preffered)

INDIVIDUAL CHARACTERISTICS:
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Self-confident
• Persuasive
• Ethical
• Quality oriented
• Well-presented

Benefits

• Living and working in the heart of alpine Central Switzerland
• Comprehensive onboarding program including "Orientation" workshop
• A wide range of creative opportunities in a motivated, creative and dynamic team
• The fascination of the Kempinski brand with our values such as humanity, honesty, entrepreneurship, shaping traditions and a passion for European luxury
• Many development opportunities and international career prospects for all employees with passion and commitment
• Regular education and training in-house or via our Kempinski online learning system "Lobster-Ink"
• Very generous employee benefits for overnight stays and F&B in all Kempinski hotels worldwide as well as special rates for overnight stays for family and friends
• Staff accommodation close to the hotel including laundry facilities, common room, kitchen and fitness room
• Regular employee survey KEES (Kempinski Employee Engagement Survey), digital time recording, 5 weeks vacation and 13th monthly salary
• Free gondola season ticket (only in winter) as well as discounts on season tickets and ski and snowboard rental