\\nThe Position

Roche Diabetes Care is a pioneer in the development of blood glucose monitoring systems and a global leader in diabetes management systems and services. For 40 years, the Accu-Chek brand has been committed to enabling people with diabetes to lead an almost normal and active life.

The Position

The Finance Business Operations Team is a well-established and integrated part of Roche Diabetes Care Switzerland organization. The department\\xe2\\x80\\x99s key focus is on providing support toward the commercial organization. Areas of team\\xe2\\x80\\x99s responsibility cover order management, customer service, management of supply chain and logistics as well as delivering variety of local and global projects.

The Commercial Operations Coordinator role will primarily focus on the order management and customer service aspects of the Supply Chain Management team. We are looking for a multilingual individual able to cover various language zones of Switzerland. In due time we also envision successful candidate to be involved in and/or leading local projects, both of long-term strategic commercial importance as well as short term process optimization improvements.

This job opening offers initial 12 months Roche contract. Candidate successfully integrated into the team will have an opportunity to stay with Roche on permanent contract after the initial period of 12 months.

The advertised position offers

Order management from A\\xe2\\x80\\x93Z (by phone, written, electronically) primarily in German and French, ideally also in Italian

Monitoring of orders in SAP, CRM, e-Shop and ensure timely processing of all orders, following cut-off times, including billing (Order-to-Cash process)

Customer service including handling / forwarding / coordination of customers requests

Managing customer complaints and returns

Management of customers rental contracts (Creation, Cancellations, Monitoring, Reporting, Dunning and Insurance cases)

Customer master data management in SAP and CRM

Management of insurance eTP Process

Close collaboration with local and global departments

Coordination and/or support to selected local projects and improvement initiatives

\\xe2\\x80\\x8bWho you are

You\\xe2\\x80\\x99re someone who wants to influence your own development. You\\xe2\\x80\\x99re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.

To be successful in this role (you have to):

Beneficial past experience in customer service, order management or logistics

Fluent German, good French and English knowledge, further languages beneficial (e.g. Italian)

Affinity to IT tools beneficial (good SAP, Sales Force skills)

Independent, self-motivated and accurate working style with great attention to detail, customer and process-oriented way of working

Flexible and reliable personality

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual\\xe2\\x80\\x99s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\\xe2\\x80\\x99ve become one of the world\\xe2\\x80\\x99s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.\\n \\n \\n \\n \\n \\n

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