Job Description

Introduction
At The Alpina Gstaad, we redefine the meaning of Swiss luxury and hospitality. Nestled in the heart of the breathtaking Bernese Alps, our five-star hotel is a haven of authenticity, elegance, and refinement. Combining traditional alpine charm with contemporary sophistication, The Alpina Gstaad is more than just a destination--it is an experience where nature, culture, and luxury harmoniously converge.
Since opening our doors, we have earned an international reputation for delivering exceptional service, personalized attention, and creating memories that last a lifetime. As a proud ambassador of Swiss values such as precision, discretion, and warmth, we welcome guests from all over the world to discover the unparalleled beauty and charm of Gstaad.
Our team is at the core of our success. We are committed to fostering a workplace where motivated, talented individuals can thrive and contribute to unforgettable guest experiences. Discover the roles currently available below and take the next step in your professional journey with us.
Responsibilities
Active support and confident deputy for the Head Concierge
Taking charge of the lobby team in the absence of the Head Concierge
Efficient organisation and reliable execution of all internal and external guest assignments
Competent first point of contact for guests facing any concerns or challenges
Secure management of mail and monitoring of the fire alarm systems
Timely forwarding of incoming guest messages
Sale of hotel services and fulfilment of individual guest requests with the utmost discretion
Ensuring smooth and seamless operations at the lobby--both operationally and in personnel matters
Professional and solution-oriented handling of guest complaints
Strict compliance with hotel-specific standards and the Quality Management System (AMS)
Consistent adherence to and implementation of standards in the Environmental Management System (EMS)
Independent handling and coordination of all reservations (tee-times, taxis, external restaurants, etc.)
Why Join Us?
At The Alpina Gstaad, we believe that taking care of our team is as important as delighting our guests. We provide a unique and inspiring work environment, focusing on your growth, well-being, and satisfaction. Discover our exclusive benefits:

• Staff accommodations - different categories within the region are available for our seasonal employees
• Customized training programs - both internal and external, to support your professional development
• Staff gym access - located in Schonried, a modern, fully equipped gym for your health and wellness
• Staff car for personal use - explore the stunning surroundings in style with our Audi Q3 Sportback
• Exceptional workplace environment - defined by respect, teamwork, and a relentless pursuit of excellence, where your contributions truly matter

Your profile
Completed education in hotel management
Proven experience in a similar position in a comparable luxury hospitality environment
Strong leadership skills and a genuine team player
Excellent command of English and at least one additional language (German or French)
Confident, professional and authentic manner - both verbally and in written communication
In-depth knowledge of the local culture and offerings is a major advantage
Thorough understanding of all front desk and concierge operations
Outstanding organisational skills and a structured approach to work
Sensitivity to situations and people - able to anticipate needs and act proactively
The Alpina Gstaad
The Alpina Gstaad is a Swiss luxury hotel for travelers with the highest expectations. It is more than just a place to stay in the Alps - it is a new top address in Gstaad, the perfect symbiosis of Swiss tradition and understated luxury. The hotel is a new definition of alpine chic beyond all cliches.

Skills Required