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As a part of the great passenger services operations team with over 80 international colleagues, you ensure personal travel advice for our premium passengers.

In day-to-day customer contact you actively contribute in offering our passengers a unique travel experience. Because going the extra mile happens on every single step of our customer\\\'s journey.

• Assist and service customers in all areas of flight reservations by phone, as well as sale and booking of flight tickets and ancillaries
• Assist and provide information about SWISS products and our Loyalty program Miles and More
• Handle written inquiries via email and social media
• Administrative back office work such as ticketing and voucher issuance

Contact

Mike Netzhammer

Human Resources
Swiss International Air Lines AG

Phone

E-mail address for inquiries

Benefits

Attractive company pension scheme, 13th monthly salary, Flight benefits, Employee and networking events, Remote working (e.g. from home), Diversity programmes, Paid maternity and paternity leave

Behind the scenes

Video:

Join SWISS

Our common goal is to make each customer\\\'s flight a true air travel experience. For this, we go the extra mile - always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.

Requirements

• Very good oral expression in German and English
• Customer orientation, service awareness and sales flair
• Travel experience
• Team spirit and initiative
• Reliability, operational flexibility and friendliness
• Training in the travel industry or in telephone sales an advantage
• Good oral skills in French or Italian is an advantage
• Willingness to work shift, Sundays and bank holidays

Company

About Swiss International Air Lines AG

It\\\'s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment - one in which, wherever you are, you\\\'ll always feel: Truly SWISS .... where people matter.\\n \\n \\n \\n \\n \\n

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