Job Description

Business Divisions
Personal & Corporate Banking
Your role
As a Conversation Designer in the Experience Design Center of Excellence, you will play a pivotal role in shaping the future of human-computer interaction. You will be responsible for designing and optimizing conversational experiences across various conversational user interfaces, including chatbots and voice assistants. Your work will directly impact how users interact with our products and services, ensuring a seamless, natural, and enjoyable experience.
Responsibilities

• develop and refine conversational flows and scripts for chatbots, voice assistants, and other conversational interfaces to ensure they are intuitive, engaging, and effective
• conduct user research and gather feedback to understand user needs, preferences, and pain points. Use these insights to inform and improve conversation design
• work closely with product managers, UX designers, developers, and other stakeholders to align conversation designs with overall product goals and user experience strategies
• write clear, concise, and natural-sounding dialog for chat and voice, ensuring consistency with brand tone and conversation design best practices
• maintaining clean, modular, readable conversation design documentation for our products that's able to scale
• create sample dialog interactions and conduct usability testing to gather feedback and iterate on designs
• analyze user interactions and conversation logs to identify areas for improvement and optimize conversational flows
• keep up-to-date with the latest trends and best practices in conversational AI, LLMs, and user experience to inform conversation design
• evangelize the importance of conversation design within the organization

Function Category
Digital, Marketing and Communications
Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #teamUBS and make an impact?
Contact Details
UBS Business Solutions SA
UBS Recruiting
Your team
As a Conversation Designer in the Experience Design Centre of Excellence, you will play a pivotal role in shaping the future of human-computer interaction.
Your expertise

• proven experience in designing conversational interfaces for chatbots, voice assistants, interactive voice responses (IVRs), and related work
• strong understanding of natural language processing (NLP), natural language understanding (NLU) design and its evolution with LLMs
• ability to create engaging and natural conversational experiences that delight users
• strong analytical skills to interpret data and make informed design decisions
• solid grasp of conversation/interaction principles and linguistics (e.g., turn-taking, sequence organization, repair)
• excellent written and verbal communication skills, with the ability to articulate design concepts and rationale clearly
• familiarity with LLMs and their practical applications in conversation design
• proficiency in design tools such as Sketch, Figma, or similar
• nice to have: Experience with conversation design software like Voiceflow, Cognigy, Kore.AI, Human First, Rasa
• nice to have: Experience in process mapping for business logic
• nice to have: Behavioral economics science to better influence client decisions in conversations
• proficiency in two or more national languages (German, French, Italian) in addition to English is an advantage
• Education: Bachelor's degree in Design, Human-Computer Interaction, Linguistics, Computer Science, or a related field. Relevant experience may be considered in lieu of a degree

About us
UBS is the world's largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
We have a presence in all major financial centers in more than 50 countries.
Your Career Comeback
We are open to applications from career returners. Find out more about our program on .