Job Description

We're looking for a motivated new colleague to join us. Excited to grow together? Let's talk!

FACTS

---------

Location

Allschwil

Employment level

Direct entry

Function

Customer service

Working time

Full time

Salary

CLA

Publishing date

08-19-2025

Application deadline

12-31-2025

###

Tasks

Build and maintain strong relationships with AMOS customers

Share updates on Swiss-AS strategy, product features, and roadmap

Conduct regular customer reviews to assess satisfaction and growth potential

Log customer interactions in CRM for transparency and collaboration

Recommend tailored support based on customer needs

Contribute to communications like mailings, surveys, and events

Represent customer feedback in cross-functional discussions

Stay informed on industry trends to enhance engagement

Support annual customer service goals of Swiss-AS

CONTACT

Human Resources

Swiss AviationSoftware Ltd.

###

Benefits

###

Behind the scenes

SWISS Aviation Software

Swiss AviationSoftware is a 100% subsidiary of Lufthansa Technik, and along with our partners in the Digital Tech Ops Ecosystem, leads the digital transformation of the aviation industry in technical asset operation.

###

Requirements

Top criteria:

Experience in aircraft maintenance and industry software

Strong interpersonal and communication skills; German is a plus

Proven track record in customer relations and supplier management

Strong interpersonal skills and the ability to think in solutions.

University Degree (preferred)

English is Mandatory: Excellent written/verbal communication and presentation skills

(additional languages are of advantage, especially german is a plus)

An in-depth knowledge of AMOS

Be ready to lift the challenge to maintain the market-leading position of Swiss-AS and AMOS

Knowledgeable in MS Office applications Excel, Word and PowerPoint, proficiency in CRM software products (e.g., Zoho, Salesforce, Microsoft Dynamics, etc.).

Be a team player, flexible, proactive and able to work independently in a fast-paced environment

Actively participate in the continuous improvement of CRM and Company processes

Willingness to travel (10-15%)

###

Company