Job Description

With more than 125 years as an industrial equipment manufacturer, Coperion K-Tron is a proven global leader in providing in sophisticated solutions for state-of-the-art process equipment. Our innovative know-how comes to life in feeding and pneumatic conveying components as well as in complete material handling systems.
Taking commitment to our customers, we ensure the high performance of our long-lasting products through ultimate customer consulting and support. Our people and our technology drive our reputation as a premium supplier of process equipment across the globe.
Join our team in Niederlenz as:
Customer Service Assistant
We are seeking a dedicated and organized Customer Service Administrative Assistant to join our European after-sales team. In collaboration with the Service Managers and the Spare Parts Manager, you will be responsible for providing administrative support to ensure smooth customer service operations.
Key Responsibilities:
Support for the Service Managers (several sites in Germany, France, England, Switzerland):

• Recording/invoicing of service assignments according to the Service Manager's report in the local ERP system. Managing and invoicing maintenance contracts. Uploading invoices to various portals / Assisting with reminders for outstanding invoices / Creating credit notes
• Assisting in scheduling appointments and follow-up with worldwide customers as needed
• Preparing reports (ERP and Excel): weekly sales / leads per month / backlog per month / warranty costs per month / S-Curve / estimating the service revenue per week.
• Creating presentations in Powerpoint.

Support for the Spare Parts team (based locally):

• Assisting with the processing of customer spare parts orders
• Handling exchange deliveries up to the creation of credit notes (RMA)
• Supporting the local Service Department, including assisting service technicians with administrative tasks for approving customer service visits with special requirements (managing online portals)

Qualifications:

• Experience as sales assistant, customer service assistant
• Some technical experience would be appreciated. At a minimum, a technical curiosity and interest in machinery or industrial equipment will be needed.
• Experience in an international environment
• Very good spoken and written skills in English and German. French or Spanish is an advantage
• Proficiency in MS Office (Word, Excel, Outlook) and ERP experience
• Very flexible, team oriented, reliable,
• Ability to manage stress and peak workloads
• Independent and self-motivated

Join our international and dynamic team, where collaboration and teamwork are at the heart of everything we do. We look forward to welcoming motivated individuals who thrive in a collaborative environment, are committed to serving our clients, and are eager to contribute to our continued success.
Who we are:
Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose -- Shape What Matters For Tomorrow(TM) -- we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".

Skills Required