Customer Service Specialist
Bioggio, Tessin, Switzerland
Job Description
\\n Customer Service at 360 degrees, support the business growth objectives through a management of the entire order process. Be the reference point for the customer, from order management, supporting the Sales organization, granting customers a high service level.
Order management
FULL TIME/PART TIME Full time\\n \\n \\n \\n \\n \\n
Order management
- Order entry at any level (seasonal, at once, stock and sample orders)
- Daily orders follow up with particular stress on suspended customers, pre-payments, missing quantities and delays.
- Prompt communications to customers about delays and cancellations.
- Daily check in the customer sites
- Preparation of master data sheets when required
- Cooperation with logistics to maximize shipments and deliveries
- Check of the financial situation (credit lines) and of the payment/delivery terms before any shipment release
- Support to Country Managers, agents and Financial Manager
- Prompt claims resolution
- Good returns management to maximize sales opportunity
- Respect of LFA claims and return policy
- English language spoken and written
- A second language is a plus
- High motivated person, with excellent communication skills and a great sense of commerciality
- Organized and methodical person, with strong ability to maintain and develop client relationships
- Good computer skills (Microsoft Office, Outlook\\xe2\\x80\\xa6)
- Ability to work under pressure
- Ability to work in team
FULL TIME/PART TIME Full time\\n \\n \\n \\n \\n \\n
\\n\\n Levi Strauss\\n \\n\\n
\\n
Beware of fraud agents! do not pay money to get a job
MNCJobs.ch will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1607825
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationBioggio, Tessin, Switzerland
-
EducationNot mentioned