Job Description

Customer Service Specialist - Riri Zippers W/M
We are currently looking for new talent to strengthen our team at our MENDRISIO site!
Your Responsibilities:

• Responsible for order management from sales order entry to delivery and invoice dispatch
• Handle customer enquiries (pricing, stock availability, delays, short shipments, etc.) and specific customer requests
• Manage customer claims such as picking errors, damaged goods or pricing discrepancies
• Daily contact with the production department concerning the production and delivery timeline information
• Daily contact with the R&D department concerning the Product Customization
• Daily contact with the Quality department concerning damaged goods claims
• Coordination of deliveries in collaboration with the logistics department

Your Profile:

• Commercial education
• 5 years' experience in customer service within an international company is highly recommended
• Experience in the Fashion/Luxury Customer service dpt. is a plus
• Excellent communication and organizational skills
• Strong customer orientated personality
• Fluent in both French and English is mandatory
• German knowledge is considered a plus
• Knowledge of AS400 and SAP is preferred

Contact : melanie.deamorim@oerlikon.com
About us
Oerlikon is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing in key industries such as aerospace, automotive, energy, tooling and textiles. We serve as a key partner in enabling our customers to reach their targets for optimizing the performance, function and sustainability of their products and manufacturing processes. Our solutions reduce emissions in transportation, maximize longevity and performance of tools, increase energy efficiency and advance intelligent material and sustainable polymer processing. These achievements are proven hallmarks of our global leadership.
Oerlikon is an Equal Opportunity Employer. If you'd like more information on your EEO rights under the law, please click here .
If you are unable to complete an application or respond to a job opening because of a disability, please contact us at or . This contact information is for accessibility requests only and is not intended for inquiries about the status of applications or for third party vendors / agencies inquiries or requests.
Oerlikon will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Learn more about Oerlikon:
*EQOM
Agencies:
Oerlikon only accepts agency resumes for positions that have been explicitly approved by HR for third-party support. We work exclusively with our approved vendors who have agreed to Oerlikon's terms and conditions and have an executed contract in place. Any resumes or profiles submitted to Oerlikon employees for roles not approved and requested by HR will be considered unsolicited, and Oerlikon will not be obligated to pay a placement fee.
Unser Fokus liegt auf der Gewinnung talentierter, engagierter Menschen, die unsere Kernwerte teilen: Integritat, Teamgeist, Exzellenz und Innovation. Wir schauen uber blosse Qualifikationen hinaus und legen den Fokus auf Kompetenz und Potenziale. Wir glauben auch, dass es bei der Vergutung darum geht, Menschen fur ihre Arbeit gerecht zu bezahlen, ihnen aber auch Moglichkeiten aufzuzeigen. Unser Bewerbungsprozess ist objektiv und transparent gestaltet.
Wenn Sie dieses Mal nicht sehen, was Sie suchen, aber trotzdem bei Oerlikon einsteigen mochten, klicken Sie bitte auf den Button "Bewerbung", um Ihren Lebenslauf einzureichen und uns mitzuteilen, was Sie interessiert. Dann kann unser Recruiting-Team Sie kontaktieren, wenn die richtige Gelegenheit dazu kommt. Folgen Sie uns einfach auf Facebook und LinkedIn, um uber neue Stellenangebote informiert zu werden!
Unsere Mitarbeitenden
Oerlikon bietet engagierten Mitarbeitern eine faszinierende Auswahl an Aufgaben und Karrierewegen. Lernen Sie unsere Mitarbeitenden aus der ganzen Welt kennen.
Entdecken Sie Oerlikon
Wir entwickeln Beschichtungen, die Automotoren, Flugzeugtriebwerke oder Kraftwerkturbinen leistungsfahiger, effizienter und langlebiger machen.
Unsere Vliese fur Filter sorgen fur reine Luft und klares Wasser. Und mit unserem Wissen in der additiven Fertigung bringen wir die nachste industrielle Revolution voran.
Oerlikon ist ein Schweizer Unternehmen mit einer uber 100-jahrigen Tradition. Unsere Mitarbeitenden sind einer Vision verpflichtet: innovative industrielle Losungen fur ein besseres Leben zu entwickeln.
Lernen Sie uns kennen!
Job Information
Published: Nov 13, 2025
Job ID: 102912
Location:
Mendrisio, TI, CH, 6850

Skills Required