Job Description

At BioSked, we don't sell software. We free hospitals from organizational chaos.
For over 15 years, BioSked has been the trusted partner of 1,000+ healthcare sites in 9 countries, helping hospitals and clinics optimize their workforce through Momentum, our AI-powered intelligent scheduling platform.
Momentum automates the creation of fair, compliant, and efficient schedules--eliminating Excel and saving hospitals thousands of hours every year.
We are currently seeking an autonomous and skilled Customer Success Engineer.
After comprehensive initial training, you will be responsible for the successful implementation, ongoing use and customer satisfaction for our Momentum software, a worldwide leader in medical resource planning.
You will:

• Analyze and translate our clients' operational workflows into configurations within our application
• Optimize client processes around our products using our expertise
• Ensure the successful onboarding and continued use of our products by customers
• Work closely with engineers, project managers, and sales executives to ensure implementation quality & client satisfaction
• Train clients on the application and maintain training materials
• Contribute to the product development by identifying features, testing, and providing feedback
• Support the sales team in identifying upsell opportunities
• Support client inquiries
• Develop and maintain SQL scripting, database backups, automated processing, data imports, infrastructure operations and continuity

Requirements

• A BSc degree or higher, in IT management or engineering, computer science, or business
• At least 1 year experience in an IT and customer service or success role
• Proven success with B2B SaaS customer success efforts
• Excellent verbal and written communications skills in French, with German being a strong plus
• Professional-level english communication skills
• Exceptional ability to communicate and foster positive business relationships
• Proficient in active listening and the ability to determine what customers need
• Talent in communicating technical topics in a simple to understand way, that non-technical people can relate to
• Experience in managing technical customer facing projects, maintaining time and quality constraints
• Technical skills, ideally in any of the following: database management, SQL, scripting, Windows VM in Google Cloud Platform, HubSpot, and Microsoft Excel with VBA
• Analytical and problem-solving skills
• Familiar in using AI solutions to be more efficient at work
• Knowledge of best practices in customer service and retention
• A passion for the world of healthcare, tech, or customer success
• The ability to work independently, be self-motivated, and be proactive
• Proficient in Office 365

If you only meet some of the requirements listed above, but think you could still be a good fit, please feel free to apply!
Benefits

• Work on meaningful and impactful healthcare solutions

• Learn and use modern technologies including HubSpot, Google Cloud Platform, SQL, and more
• Clear pathways for career progression toward project management, key account management, or software development roles
• Collaborative small company environment
• Competitive, merit-based compensation, including equity and profit-sharing opportunities
• Opportunities to visit medical professionals on-site
• All customary social benefits
• Generous time-off policy
• Our core values: innovation, care, continuous learning, teamwork, entrepreneurship, execution, integrity, trust, commitment, urgency, and customer compassion

Skills Required