Job Description

We're all about helping brands turn ideas into impact.
Frontify's brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers - including teams at Uber, Microsoft, Volkswagen, and Telefonica - to build engaging brands.
With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we're on the lookout for new team members to share our vision. If you're ready for a brand-new adventure, keep reading!
Your team
This international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they're not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing.
Your mission
You're at the start of your career and curious to explore what it means to work in Customer Success. You're someone who's passionate about technology, people, and building relationships. You're eager to learn, take ownership, and develop into a strategic partner for our clients. This graduate program gives you everything you need to grow into a full-time Customer Success Manager at Frontify.
You'll work alongside our experienced Customer Success team, gaining hands-on experience in client management, onboarding, support, and strategic account growth. You'll take on your own initiatives, connect with a broad set of international customers, and help them succeed with their brand management journey using Frontify.
Your responsibilities

• You'll dive into the world of Customer Success with a structured onboarding and mentoring program.
• You'll learn how to build and nurture client relationships that go beyond support - with value at the core.
• You'll support onboarding processes and help clients realise the full potential of our platform.
• You'll participate in customer calls, workshops, and business reviews.
• You'll be involved in data-driven decision making by working with CRM tools and client analytics.
• You'll collaborate cross-functionally with Sales, Product, and Support teams to ensure customer satisfaction.
• You'll identify improvement opportunities and contribute to internal processes, documentation, and enablement.

Your story

• You're comfortable working in a hybrid setup, spending 2 days per week in our St. Gallen office.
• You're a recent graduate from a University or Fachhochschule in business, communications, technology, psychology, or a related field.
• You have a strong interest in customer-facing roles and want to grow into a consultative, strategic position. Any past exposure to sales or customer success through school, internships, or side projects is a bonus.
• You're comfortable speaking to people and can easily switch between listening and presenting.
• You have a proactive mindset - you take ownership and love solving problems.
• You are curious, humble, and eager to learn.
• You are fluent in German and English; French is a big plus.

Why join us?
- Thrive with the tools and support to shape your future at Frontify.
- Be part of a product that connects brands and people with a human touch.
- Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.
- Join a vibrant, social team-whether you love animals, yoga, or travel, we've got the Slack channels for you!
What we offer
- At least 5 weeks of holiday (PTO)
- Paid educational and well-being days off
- Home office setup budget
- Annual salary review
- Localized benefits
- Invite to our summer company meet-up in Switzerland
Important to us
At Frontify, we believe in being true to ourselves: We are committed to creating and fostering an inclusive environment of vibrant individuals whose diverse perspectives build our collective future. We aim to provide equal opportunities and nurture a workplace free of harassment and discrimination.
Next Steps
Apply: Submit your CV and answer a few questions. We'll update you on your application.
Talent Partner: Meet our Talent Team to discuss Frontify, the role, and your background.
Team Meetings: Connect with your future team, discuss the role, showcase your skills, and explore your potential new journey.
Join Us: If it's a match, welcome to Frontify!
This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We're looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what's next.
We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We'll share all relevant details during the interview process.

Skills Required