Job Description

We are looking for a customer-focused Customer Success Representative to join our team remotely from Switzerland. In this role, you will help customers get the most value from our products or services by providing onboarding, support, and ongoing guidance throughout their journey.
This position is ideal for someone starting or growing a career in customer success, account management, or customer experience within an international environment.
What You Will Do
Serve as the main point of contact for customer inquiries via email, chat, and phone
Support customer onboarding and product adoption
Resolve customer issues and escalate complex cases when needed
Maintain accurate customer information and interactions in CRM systems
Monitor customer satisfaction, engagement, and retention indicators
Collaborate with internal teams to improve customer experience
Contribute to customer documentation, FAQs, and support resources
What We Are Looking For
0-2 years of experience in customer service, support, or customer success
Excellent written and spoken English
German and/or French language skills are strongly preferred
Strong communication and problem-solving skills
Customer-oriented mindset with attention to detail
Comfortable working in a remote environment and using CRM tools
What We Offer
Competitive salary
Fully remote work within Switzerland
Paid annual leave in accordance with Swiss labor regulations
Paid public holidays (depending on canton)
Flexible working hours
Health insurance and social security contributions as required by law
Occupational pension plan contributions
Performance-based incentives where applicable
Training and professional development opportunities
Clear career growth within customer success or related roles

Skills Required