Job Description

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments --no matter how big or small --can be traced back to an idea's single spark.

It's that spark --that inner drive --that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled.

Candidate should have Valid authorization to work in Switzerland

Role Summary

The DC H&F Technician provides onsite, physical support within the data center environment and acts as the "hands and feet" for remote engineering teams. The role is responsible for executing hardware tasks, supporting infrastructure operations, and ensuring timely response to data center activities that require physical presence.

Key Responsibilities

A. Hardware Support & Break-Fix

- Perform server, storage, and network hardware installation, removal, upgrades, and replacements.

- Execute break?fix activities as directed by engineering teams.

- Assist with OEM/vendor support during onsite diagnostics and repair.

Rack & Stack Activities

- Physically rack and cable servers, switches, firewalls, and storage arrays.

- Ensure structured cabling standards are followed.

- Label, document, and maintain cable hygiene.

Physical Checks & Monitoring

- Perform routine walk?throughs to check environmental conditions.

- Check UPS/Power, PDU health indicators, and physical security.

- Report abnormalities to remote teams.

Support for Critical Operations

- Assist with production host migrations, patching windows, or maintenance events during non?business hours when required.

Inventory & Asset Management

- Maintain accurate inventory of equipment and spares.

- Track equipment movement, receiving, shipping, and disposal.

- Update CMDB/asset database as needed.

Compliance & Documentation

- Follow all data center access, safety, and change management policies.

- Provide documentation for completed tasks.

- Support audits by providing physical verification.

Required Skills & Qualifications

Technical Skills:

- Experience with server, storage, and network hardware.

- Understanding of TCP/IP, VLANs, RAID, and cabling types.

infrastructure connections across data/telecom, UNIX, LINUX, and Windows LAN platforms.

Soft Skills:

- Strong communication with remote teams.

- Attention to detail and process adherence.

Physical Requirements:

- Ability to lift 25-30 kg equipment.

- Comfortable working in controlled environments.

Experience Requirements

- 2-5 years of experience in data center or infrastructure roles.

- Familiarity with ITSM tools (e.g., ServiceNow).

Working experience in a large, multi-platform Cisco-based data center using a SAN is highly

desirable.

Additional Expectation

s

- Willingness to work shifts, weekends, and on?call rotation.

- Strict adherence to customer security requirements.

Language

English Mandate and Good to have French

Benefits

A supportive, diverse and global team with a brilliant culture. Competitive compensation and benefits Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land. Great opportunities to make the role your own, upskill yourself and get involved with exciting projects. Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks - Engagement Champion to name a few. To know more about us visit - www.hcltech.com
Job Type: Fixed term