Job Description

Introduction
A career in IBM embraces long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
As the Delivery Lead for the AI & Automation Transformation Delivery Office, you will be accountable for overseeing the end-to-end delivery of AI and automation initiatives across multiple cross-functional teams and business domains.
You will act as the central coordination point for program planning, execution, and reporting, ensuring delivery excellence, strategic alignment, and measurable business outcomes.
This role requires hands-on delivery management, strong stakeholder engagement, and the ability to lead through influence across different technical and business teams.
Primary roles and Responsibilities

• Program Leadership: Own the delivery plan, roadmap, and milestones across all AI and automation teams and workstreams.
• Cross-Team Coordination: Ensure alignment and integration between Business Domain teams (HR, Product & Experience, TDA & Microsoft Partnership, Value Orchestration & IGX, ITSM).
• Risk & Issue Management: Identify, track, and mitigate delivery risks, dependencies, and issues across the portfolio.
• Governance & Reporting: Lead delivery governance forums, provide regular updates to executives, and ensure transparent reporting of progress and value delivery.
• Resource & Budget Oversight: Collaborate with team leads to ensure optimal resource allocation and budget adherence.
• Delivery Best Practices: Embed delivery methodologies (Agile, hybrid, or waterfall) suited to project needs and promote continuous improvement.
• Stakeholder Engagement: Serve as the primary point of contact for senior stakeholders, ensuring expectations are managed and value outcomes are achieved.
• Value Alignment: Partner with the Value Orchestration & IGX team to ensure all initiatives deliver measurable and validated benefits.

What we offer:

• Individual career path
• Access to countless trainings and certification offerings
• A knowledge sharing culture
• An environment where you are actively contributing your ideas
• The possibility to work in projects in one of the largest IT companies

Required education
Bachelor's Degree
Required technical and professional expertise

• Proven track record in leading multi-team, cross-functional technology transformation programs.
• Strong program/project management skills, with experience in Agile, Scrum, and hybrid delivery environments.
• Excellent stakeholder management and communication skills, including executive-level engagement.
• Experience managing complex dependencies and large delivery portfolios.
• Ability to balance strategic priorities with tactical delivery execution.
• Experience in AI, E2E automation and technology and process transformation delivery.
• Fluency in English and German
• Swiss/EU passport or valid permit required.

Preferred technical and professional experience

• Certification in project/program management (PMP, MSP, SAFe, or equivalent)
• Experience in multi-vendor, multi-stakeholder environments.
• Familiarity with value realization frameworks and benefit tracking.

ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
Job Title
Delivery Leader (f/m/x)
Job ID
58691
City / Township / Village
Zurich
State / Province
Zurich
Country
Switzerland
Work arrangement
Hybrid
Area of work
Project Management
Employment type
Regular
Position type
Professional
Travel required
No Travel
Company
(1459) IBM Client Innovation Center Switzerland GmbH
Shift
General (daytime)
Is this role a commissionable/sales incentive based position?
No

Skills Required