Job Description

Position Overview

The

Deskside Technician - End User Computing

is responsible for providing onsite technical support, troubleshooting, repair, and preventive maintenance of end-user computing equipment and peripheral devices across corporate locations. This role requires a strong ability to analyze hardware and software issues, apply sound judgment in problem-solving, and deliver effective end-user support in alignment with organizational policies and service-level agreements (SLAs). The technician will act as a liaison between customers, internal departments, and IT teams to ensure timely issue resolution and reliable end-user experiences.

Key Responsibilities

Deliver onsite deskside support to authorized users, ensuring incidents and requests are resolved within agreed SLAs. Diagnose and resolve issues related to end-user computing (EUC) equipment including desktops, laptops, monitors, and peripherals. Perform proactive and reactive troubleshooting to identify recurring problems and prevent future incidents. Assist users with connectivity issues, including LAN, WAN, printing, and file services. Provide support for mobile devices, including setup, repair, and configuration. Install, configure, upgrade, and repair end-user equipment and peripherals. Provide software troubleshooting (break/fix) and manage the replacement of non-warranty assets. Configure and support networked devices such as printers and scanners, including IP addressing and direct TCP/IP output. Offer break/fix, warranty, and network support for imaging devices. Support mobile computing platforms, ensuring secure configuration and connectivity. Provide VIP end-user support for desktop, mobile, collaboration, and communication devices. Manage printer configurations, queues, and access requests in compliance with SLAs. Maintain accurate, up-to-date problem tracking within incident management systems. Collaborate with internal teams and clearly communicate technical updates to both technical and non-technical stakeholders. Provide timely and professional feedback on customer requirements and issue resolution progress.
Qualifications & Experience

Experience:

1-3 years in end-user support or a related IT support role. Proficiency with imaging tools such as

Ghost

and

Microsoft Deployment Toolkit (MDT)

. Working knowledge of data backup and recovery solutions, including

USMT

. Hands-on experience installing, upgrading, and supporting

Windows 7/10

in enterprise environments. Skilled in configuring hardware, software applications, and network connectivity. Experience with mobile computing platforms, backup/recovery options, and system monitoring. Strong troubleshooting and communication skills for technical and non-technical audiences.
Job Type: 100%

Pay: CHF4'500.00 - CHF4'800.00 per month