Job Description

We are seeking a motivated

Desktop Support Specialist (Level 1)

to provide first-line technical assistance to end-users. You will be responsible for diagnosing and resolving basic hardware, software, and networking issues while ensuring high-quality customer service.

Responsibilities:

Provide first-level support for desktops, laptops, printers, and mobile devices. Install, configure, and troubleshoot Windows and macOS operating systems. Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint). Perform Active Directory tasks such as password resets and account unlocks. Troubleshoot basic network connectivity issues (DNS, DHCP, VPN). Log and manage support tickets in ITSM systems (e.g., ServiceNow, Jira). Set up workstations, peripherals, and ensure proper software installations. Escalate unresolved issues to Level 2 support when necessary. Maintain accurate documentation of incidents and resolutions.

Requirements:

1-2 years of experience in IT/desktop support or helpdesk role. Knowledge of Windows 10/11, Microsoft 365, and Active Directory. Familiarity with networking fundamentals (TCP/IP, DNS, DHCP). Excellent communication and problem-solving skills. Ability to provide clear instructions and customer-focused support. Valid work permit to work full-time in Switzerland.
Job Types: 100%, Part-time

Application Question(s):

Do you have valid work permit in Switzerland? It is a backfill role, the days for backfill are 28th September to 3rd October. Are you available on these dates?
Language:

French (Required) English (Required)
Location:

Rolle, VD (Required)
Work Location: In person