Job Description

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Director, Field Force processes and tools
Category: Human Resource Management
Location:
Zurich, Switzerland Zurich, CH
Join us in our mission to improve the lives of people with chronic conditions. Your leadership skills and industry knowledge will be instrumental in inspiring others and cultivating a culture of success.
If you are passionate about making a difference and possess the vision and skills to influence change, we invite you to explore this exciting opportunity to advance your career with Novo Nordisk.
Your new role
As our Field Force processes & tools Director, your primary objective will be to identify, design, and implement effective processes that support our field force - including sales and medical teams. You will lead initiatives around incentives, co-pilot tools, and other optimization strategies, acting as the business owner of process and tools that optimize productivity and performance. Additionally, you will:

• Collaborate across marketing, medical, and affiliate teams to ensure field strategies are integrated and continuously optimized.
• Design and deliver training programs that support the adoption and effective use of new tools and processes.
• Define and monitor KPIs in partnership with key stakeholders to measure and enhance field force performance.
• Act as a liaison for customer engagement initiatives, fostering alignment between regional and IO teams.
• Promote best practices and build communities that encourage knowledge sharing and continuous improvement.

Your new department
You will join the International Operations - Customer Engagement (IO-MM CE) team, a strategic function based in Zurich that supports Novo Nordisk's global ambition to transform customer engagement. The team works across regions and therapeutic areas to drive innovation, customer excellence, and scalable solutions that put HCPs and patients at the centre of everything we do.
Your skills and qualifications
Our ideal candidate holds a Master's degree in Business, Strategy, Innovation, or a related field, accompanied by a minimum of 8 years of experience in field force strategy, operations, and excellence within a matrix environment in the pharmaceutical industry. In addition, you bring:

• Ideal candidates will bring a background in frontline field role (sales, medical...) in combination with strong recent experience in commercial excellence / frontline effectiveness. Multi-country experience is also required for this opportunity.
• Strong communication and interpersonal skills, with the ability to collaborate, influence and drive meaningful change across departments and seniority levels.
• A proactive mindset and proven problem-solving capabilities.
• The ability to manage multiple priorities and projects in a fast-paced, dynamic environment.
• A self-driven and results-oriented approach, with a passion for embedding impactful processes.
• Strong analytical skills and attention to detail.
• Fluent English both written and spoken

Working at Novo Nordisk
Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect and a willingness to go beyond what we know delivers extraordinary results.
What we offer
In addition to a unique and supportive culture, Novo Nordisk offers strong learning and development opportunities tailored to your career and life stage. Our benefits reflect our commitment to empowering employees to reach their full potential while achieving work-life balance.
More information
To submit your application, please upload your CV in English (click on Apply and follow the instructions).
Deadline
Apply by 28th October 2025. Applications are reviewed on an ongoing basis. We encourage you to apply as soon as possible.
*Disclaimer: "Novo Nordisk is currently in the process of adjusting job titles globally. Please note that the job title listed in this advertisement may be subject to change. More detailed information will be provided during the recruitment process."
Novo Nordisk is not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.

Skills Required