Job Description

MyCargoGate Group is a leading logistics company specializing in cross-border eCommerce, headquartered in Switzerland with subsidiaries in Germany, Spain and India. With 95% of our business dedicated to customs clearance, we are at the forefront of ensuring seamless global trade operations.
We are looking for an E-Commerce Agent (m/w/d) - 100% for our site in Bassersdorf (Zurich) to strengthen our team and drive excellence in import/export operations. You will play a key role in supporting the customs clearance process and ensuring efficient, compliant, and customer-focused operations.
What you will do:

• Oversee and manage all aspects of import and export operations between Switzerland and international destinations.
• Ensure compliance with all applicable Swiss customs regulations, laws, and procedures, acting as the central point of contact for customs-related matters both internally and externally.
• Collaborate closely with internal stakeholders to optimize customs processes and improve operational efficiency.
• Maintain accurate and complete records and documentation related to customs and clearance activities.
• Handle sensitive and confidential data with a high level of responsibility and accuracy.
• Provide professional customer support via phone and email, responding to inquiries in a timely and service-oriented manner.
• Work in a shift-based schedule, including weekends and public holidays, in line with operational needs.

What you will need:

• 1 to 3 years of experience in managing customs operations, logistics or customer service preferred.
• Strong organizational skills and high attention to detail.
• Comfortable working with customs software systems and digital tools.
• A solution-oriented mindset and strong team player attitude.
• Proven ability to work efficiently and manage multiple tasks simultaneously.
• Knowledge of Swiss customs regulations and clearance procedures is a plus.
• Fluency in both German and English (additional languages are a plus).

What we offer:

• A dynamic and international working environment.
• Five weeks of vacation per year.
• Full premium coverage of daily sickness allowance and accident insurance.
• A supportive team and collaborative culture.

Ready to take your career to the next level? Apply today and be part of our success story!
MyCargoGate AG

Skills Required