MyCargoGate Group is a leading logistics company specializing in cross-border eCommerce, headquartered in Switzerland with subsidiaries in Germany, Spain and India. With 95% of our business dedicated to customs clearance, we are at the forefront of ensuring seamless global trade operations. We are looking for an E-Commerce Agent (m/w/d) - 100% for our site in Bassersdorf (Zurich) to strengthen our team and drive excellence in import/export operations. You will play a key role in supporting the customs clearance process and ensuring efficient, compliant, and customer-focused operations. What you will do : Oversee and manage all aspects of import and export operations between Switzerland and international destinations. Ensure compliance with all applicable Swiss customs regulations, laws, and procedures, acting as the central point of contact for customs-related matters both internally and externally. Collaborate closely with internal stakeholders to optimize customs processes and improve operational efficiency. Maintain accurate and complete records and documentation related to customs and clearance activities. Handle sensitive and confidential data with a high level of responsibility and accuracy. Provide professional customer support via phone and email, responding to inquiries in a timely and service-oriented manner. Work on a shift basis, including Sundays and public holidays, in accordance with operational requirements. Compensation for shift work is provided in line with applicable Swiss labor laws. What you will need: 1 to 3 years of experience in managing customs operations, logistics or customer service preferred. Strong organizational skills and high attention to detail. Comfortable working with customs software systems and digital tools. A solution-oriented mindset and strong team player attitude. Proven ability to work efficiently and manage multiple tasks simultaneously. Knowledge of Swiss customs regulations and clearance procedures is a plus. Fluency in both German and English (additional languages are a plus). Work in a shift-based schedule, including weekends and public holidays, in line with operational needs. Compensation for shift work is governed by applicable local labor laws. What we offer: A dynamic and international working environment. Competitive compensation and benefits. A supportive team and collaborative culture.
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