Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



JLL supports the Whole You, personally and professionally.



At JLL, we shape the future of real estate for a better world. As a Fortune 500 company with annual revenue of $20.9 billion, operations in over 80 countries and a global workforce of more than 103,000, we create spaces, buildings, and cities where everyone can thrive. We are committed to our clients, our people, and our communities to build a better tomorrow through the power of real estate.



Our values of teamwork, ethics, and excellence are at the heart of everything we do. We foster an inclusive culture where diverse backgrounds, experiences, and ideas lead to innovative solutions for our clients. At JLL, we believe in supporting our people's growth and wellbeing, because when our people thrive, so does our business and the communities we serve.



Lab Operations Manager - EMEAAbout JLLJLL (Jones Lang LaSalle) is a leading professional services firm specializing in real estate and investment management, creating rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. Our vision is to be the most connected, creative, and intelligent property services and investment firm. At JLL, we are passionate about helping shape the future of real estate for a better world.

Position OverviewThe Lab Operations Manager for EMEA is a pivotal role within our prestigious technology client account. This position will lead the day-to-day operations of laboratory spaces across the region, ensuring exceptional service delivery while optimizing processes, managing vendors, and driving continuous improvement. As part of our global Lab Operations team, this role combines technical facility knowledge with strong leadership capabilities to create seamless laboratory environments that enable our client's innovation and success.

Core ResponsibilitiesOperations ManagementDrive day-to-day operations of projects within technology labs across the client account

Manage lab operations requests and projects across EMEA technical spaces

Support lab stakeholders with equipment installation, maintenance, and space planning

Coordinate preventive maintenance and respond to urgent maintenance calls

Ensure proper equipment data entry and asset tagging in the Global Asset Management system

Oversee lab renovations, buildouts, and updates throughout EMEA region

Support for onsite and offsite storage coordination of logistic activities

Collaborate with stakeholders to facilitate lab requests and projects from initiation through completion

Take the lead in liaising with the JLL operations teams for office spaces in the same building but not specifically lab related. Maintain a JLL one team approach to solve interface or coordination challenges.

Change ManagementHost and facilitate a comprehensive change management program across EMEA sites

Review all change requests with regional committees

Drive discussions and escalate issues through proper channels

Vendor ManagementWork with third-party vendors to manage projects and services across EMEA

Develop and maintain vendor relationships for consistent service delivery

Oversee contractor compliance with regional regulations and client standards

Implement JLL's Strategic Sourcing processes to optimize vendor performance

Financial ManagementDevelop and manage lab operations budgets for EMEA sites

Process and validate invoices for services rendered

Identify cost optimization opportunities while maintaining service quality

Track financial performance against targets

Utilize JLL's Financial Excellence practices to ensure proper governance

People ManagementLead regional lab operations teams

Provide coaching and development opportunities for team members

Establish clear performance metrics and accountability

Coordinate with global Lab Ops team on best practices and standards

Embody JLL's People First philosophy in all management practices

Client Satisfaction & Service OptimizationDevelop and implement service improvements based on client feedback

Create standardized processes across EMEA sites, regularly review an update for continuous improvement

Conduct regular service reviews with client stakeholders

Identify innovation opportunities to enhance lab operations

Candidate RequirementsExperience and QualificationsMinimum 5+ years of progressive experience managing corporate real estate services or technical facilities

Demonstrated track record in laboratory operations management or specialized technical environments

Proven experience in vendor management, including contract negotiation, SLA development, and performance oversight

Strong financial acumen with experience in budget development, cost control, and financial reporting

Experience leading teams across multiple locations with demonstrated success in people management

Prior experience supporting technology clients or research facilities highly preferred

Experience working in international, multi-cultural environments across EMEA

Technical KnowledgeUnderstanding of laboratory systems, equipment, and infrastructure requirements

Working knowledge of maintenance management systems and asset tracking protocols

Familiarity with change management processes in technical environments

Understanding of EHS (Environment, Health & Safety) regulations as they apply to laboratory settings

Proficiency with project management methodologies and tools

Key CompetenciesStrategic thinking with ability to balance day-to-day operations with long-term planning

Strong communication skills with ability to influence and collaborate across all organizational levels

Problem-solving aptitude with demonstrated ability to navigate complex technical challenges

Client-focused mindset with commitment to service excellence

Adaptability and resilience in fast-paced, changing environments

What You Can Expect From UsCareer growth opportunities within JLL's global platform

Competitive compensation and benefits package

Dynamic, collaborative work environment that values innovation

Exposure to cutting-edge technology environments

Commitment to diversity, inclusion, and belonging

Mentorship from seasoned CRE professionals

Training and development opportunities through JLL University

Support for health and wellbeing through our Total Rewards program

Ability to make an impact on sustainability through our Net Zero initiatives

Being part of a culture that puts ethics everywhere



Our Commitment to Sustainability and Innovation

At JLL, we're committed to building a better tomorrow. As a Senior Facilities Manager, you'll have the opportunity to contribute to our global sustainability initiatives, helping to reduce environmental impacts across our managed properties. You'll also leverage our innovative technologies and data-driven approaches to optimize building performance and enhance occupant experiences.



Growth and Development

As part of the JLL family, you'll benefit from our global reach while working within a supportive local team. We invest in our people through comprehensive training programs, mentorship opportunities, and clear career progression pathways. Our collaborative culture encourages knowledge sharing across our global network, giving you access to best practices and expertise from around the world.



At JLL, we grow and thrive by being inclusive, as diverse perspectives and experiences enable us to deliver the best outcomes for our clients, colleagues, and communities. We encourage applications from people of all backgrounds, abilities, and experiences

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.