Job Description

1 Opening
Zurich


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Role description

End User Services (EUS) Specialist

Zurich based - 100% onsite

Permanent

We're looking for a proactive and skilled End User Services (EUS) Specialist to deliver high-quality IT support across our organization onsite in Zurich. You'll be the go-to expert for end-user technology, managing devices, resolving incidents, supporting collaboration tools, and ensuring our people remain productive. If you're passionate about technology, operational excellence, and great user experience, this is a fantastic opportunity to make an impact.

The Role:

Provide onsite Level 1 & 2 support for laptops, desktops, mobile devices, printers, and peripherals Manage the full lifecycle of end-user devices (procurement, provisioning, upgrades, secure disposal) Deliver VIP and walk-in "Tech Bar" support - onsite Resolve incidents and service requests within SLA, including critical issues Support Microsoft 365, endpoint security, collaboration tools (Teams, Zoom, Webex), and VPN Collaborate with IT teams to improve processes, identify automation opportunities, and ensure compliance Handle IT onboarding/offboarding, user accounts, and access requests Drive continuous improvement and track user satisfaction

What you will bring:

Minimum of 4 years' experience in End User Computing, Desktop Support, or IT Helpdesk onsite Strong knowledge of Windows 10/11, macOS, Microsoft 365, Active Directory, Intune/SCCM Familiarity with ITSM tools (e.g., ServiceNow, Remedy) Understanding of ITIL processes (Incident, Problem, Change, etc.) Excellent troubleshooting, communication, and customer service skills

Preferred Certifications

ITIL Foundation Microsoft Certified: Modern Desktop Administrator Associate CompTIA A+ / Network+ Scripting/automation (PowerShell, Python) is a plus

Hurry and apply for a more detailed conversation!

#UST

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Skills

It Support,Servicenow,End User Support



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About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.