Job Description

Role Purpose

The Network Infrastructure team for Switzerland is based in Zurich and Geneva. We are responsible for Operations of EXA's telecommunication network in Switzerland. We managed 300 kms of owned ducts and a further 500 kms of leased ducts & fibre. On the facility side we run 7 Inline Amplifier signal regeneration buildings (ILAs) and have points of presence (POPs) at 2 third-party Data Centers).



We deliver fibre optic and transmission (TX) services and support the auxiliary infrastructure of ducts, fibre cables, transmission equipment as well as the ILAs for both EXA and end-customers.



We provide our customers with fast delivery timescales while guaranteeing a quality level compliant with EXA's goals of empowering connections and driving growth.

Key responsibilities

You may be required to travel occasionally throughout Switzerland.



Your time will be spent about 50% administration and 50% hands-on light technical work.



Your roll is split, again roughly 50%/50%, supporting both the Fibre Optic network (duct, cable, telecommunication transmission systems), and the Facility infrastructure (colocation, power and cooling, patching)


You will be our hands and eyes (remote hands) to assist us remotely with order fulfillment (customer turn-ups, upgrades and project builds). Likewise, you will help us identify and fix problems (fibre breaks or signal degradation). You could be asked to drop everything to quickly check a patch, confirm a server LED or run a new patch. You'll assist in the planning of the annual fibre & facility Preventative Maintenance and repair works. Duties such as raising tickets, sending calendar reminders, coordinating with suppliers, organising site access, chasing for reports and logging follow-up actions. You can partake in communication with third parties, suppliers, operators and vendors). Such as organising works, getting quotes, raising purchase orders, processing invoices, chasing internal teams or the mail.

OTHER RESPONSIBILITIES:

You may provide support to pre-sales teams for both network and facility sales prospects, for example summarising and comparing quotes or drafting presentations. You will give administrative assistance with budgets and finance spend- forecasts - reviewing data on running costs and trend analysis. You do record keeping, asset & inventory management (from Excel lists to physical patch storage room logistics). You aid with reports - project updates, meeting minutes, capacity reports, presentations.

Individual Profile

We are there to mentor and show you around, we need someone who listens carefully, can connect the dots well, and can be up and running quickly with minimal supervision.


You possess excellent interpersonal skills, have a good telephone manner and you present yourself well. You speak English and German/ French You're a team player but equally are capable of working independently. You're flexible and adaptable and willing to accept advice from others. We work a lot with email, so you can write your ideas well, but equally you are not shy to pick up the phone. You're not afraid of admitting you are wrong and asking for help. You accept to do the boring repetitive 'paperwork' administration duties. You can demonstrate inventiveness and creativity in finding solutions to our business and technical challenges. You don't wait to be asked, equally you keep us informed. You remain calm, respectful and courteous under stress and mature at handling differences of opinion and conflict resolution. We are a small team of mature individuals; you don't mind working in a quiet environment.

Our working environment

We are committed to working in the location where we do our best work. As a small and growing company with great offices in great locations, most employees will aim to be in the office 3 days a week and 2 days working from home/ other locations.



Here at EXA, we believe the future includes everyone, we are open to all applications to create an environment and culture that includes one and all. We are a proud global community, that wants to drive diversity of thought though our employees and culture. We want you to come as you and make yourself and EXA successful.



Due to the amount of applications, we may not be able to respond to all applicants. If you do not hear from EXA in 3 weeks after applications, you have been unsuccessful.



All successful applicants will go through background screening.