Job Description

At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It's where respect and innovative ideas combine with real teamwork - every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.
We are looking for a Fixnet Service Support RC Engineer to join our team. In this role, you will provide technical support for fixed network services and help ensure smooth operations for our customers. If you enjoy problem-solving and working with network technologies, this could be the right opportunity for you.
YOUR CHALLENGE:

• Independently accept, prioritize and professionally process incidents, service requests and trouble tickets for Residential Customers
• Initiate, lead and coordinate technical and administrative actions to restore the infrastructures and services of our Residential Customers
• Analysis, configuration correction and replacement of CPE (modems, routers, etc.) and Network infrastructure
• Coordination of internal and external technicians to restore services
• Analyze existing orders and provisioning workflows across OSS/BSS and network layers
• Identify potential fallout points during the provisioning process, including the monitoring and management of fallout queues to ensure timely detection and processing of failed transactions
• Trigger creation of defects and follow up on resolution (bug tracking)

YOUR SKILLS:

• Completed technical apprenticeship, corresponding further training or several years of professional experience in the field of network technologies and ICT services
• Some knowledge of OSI layers 1-3, respectively in the disciplines LAN/WAN and ICT infrastructures as well as knowledge of the basics of IP, routing, VPN and Internet or the talent to quickly acquire this knowledge
• Great interest in ICT technologies and the willingness to develop your expertise in breadth and depth
• Networked thinking, quick recognition of technical and logistical correlations
• Works independently, open-minded and communicative personality who is customer and solution oriented
• Able to explain complex topics in a simple and recipient-friendly manner
• Very good written & spoken German (at least level C1) and good oral and written English (at least level B2)

At Sunrise, you'll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn't just a program for us, it's part of our DNA. By celebrating our differences, we achieve great things together.
Sunrise has partnered with Advance - Gender Equality in Business. We've also been awarded the Swiss LGBTI label and Fair-ON-Pay Advanced certification as recognition for offering all our employees equal pay for work of equal value.
Ready to rise to the challenge? Then join the team and actively shape our future!
#ChallengersWanted
Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.
#LI-SJ1

Skills Required