Front Office Manager Job in Mandarin Oriental Hotel Group

Front Office Manager

Genève, GE, CH, Switzerland

https://www.mncjobs.ch/company/mandarin-oriental-hotel-group

Job Description

Mandarin Oriental, Geneva is looking for a Front Office Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Scope of Position

---------------------

Lead, manage, and develop the Front Office team to ensure consistent delivery of luxury service in alignment with brand standards. Oversee daily operations, ensuring efficiency, guest satisfaction, and adherence to policies and procedures. Act as the primary liaison between the Front Office and other departments to guarantee a smooth guest journey. Handle guest feedback and service recovery promptly and professionally to ensure guest loyalty and satisfaction. Ensure optimal room revenue and occupancy levels through effective collaboration with Revenue and Reservations teams. Drive continuous improvement through training, and performance reviews of the Front Office team. Maintain full compliance with health, safety, and security regulations. Act as Manager on Duty (MOD) as per the hotel rota, representing the hotel management team and ensuring operational excellence 24/7. * Champion Mandarin Oriental's values and service culture, fostering an environment of respect, teamwork, and accountability.

Beware of fraud agents! do not pay money to get a job

MNCJobs.ch will not be responsible for any payment made to a third-party. All Terms of Use are applicable.