Job Description

Next Job Abroad is thrilled to present an exciting opportunity for a German Speaking Customer Service Representative to join our dynamic team in the beautiful country of Malta. If you have a passion for delivering exceptional customer support and thrive in a fast-paced environment, this role could be the perfect fit for you. As a key member of our customer service team, you will assist German-speaking clients with their inquiries and ensure they have a fantastic experience while engaging with our iGaming services.
We offer fully paid relocation so you can embark on this exciting journey and immerse yourself in Malta's rich culture and history.
Responsibilities

• Provide high-quality customer support in German through live chat, email, and phone.
• Assist customers with questions regarding their gaming accounts, promotions, and technical issues.
• Resolve customer inquiries and issues swiftly while ensuring high satisfaction levels.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with team members to enhance the overall customer experience.
• Stay up-to-date with our products and best practices in customer service.

Requirements

• Fluency in German and proficiency in English; knowledge of additional languages is a plus.
• Experience in customer service, especially in the iGaming industry or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with a focus on customer satisfaction.
• The ability to multitask and work effectively in a fast-paced environment.
• Familiarity with customer service tools and CRM systems is advantageous.
• Willingness to relocate to Malta and embrace a new adventure.

Benefits

• Career growth opportunities in a renowned company.

• International & diverse work environment.
• Competitive performance bonuses.
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
• Hybrid working setup.
• Yearly salary EUR24.000 excluding bonuses.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work-Certified Company.
• Relocation package (Flight & all inclusive Hotel stay)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Skills Required