Job Description

Next Job Abroad is thrilled to announce an incredible opportunity for a German Speaking Customer Service Representative to join our dynamic team in sunny Malta. If you are passionate about delivering outstanding customer support and want to experience life in one of the most picturesque locations in the Mediterranean, this role is perfect for you! As a key member of our customer service team, you will engage with our German-speaking customers, assisting them with their inquiries and providing top-notch service.
This position includes a fully paid relocation package, allowing you to comfortably transition to your new environment while enhancing your professional skills in the thriving iGaming industry.
Responsibilities

• Provide excellent customer support to German-speaking clients via live chat, email, and phone.
• Address inquiries concerning gaming accounts, promotions, and any technical issues.
• Resolve customer concerns promptly to ensure high levels of satisfaction.
• Maintain accurate records of interactions and feedback from customers.
• Collaborate with colleagues to continuously improve customer service quality.
• Keep up to date with product knowledge and industry trends to offer informed support.

Requirements

• Fluency in German and proficiency in English; knowledge of additional languages is a plus.
• Experience in customer service, ideally in the iGaming or online gaming sector.
• Strong communication and interpersonal skills.
• Ability to multitask and thrive in a high-paced environment.
• Problem-solving skills with a strong focus on customer satisfaction.
• Familiarity with customer support tools and CRMs is an advantage.
• Willingness to relocate to Malta and embrace a vibrant new lifestyle.

Benefits

• Career growth opportunities in a renowned company.

• International & diverse work environment.
• Competitive performance bonuses.
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
• Hybrid working setup.
• Yearly salary EUR24.000 excluding bonuses.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work-Certified Company.
• Relocation package (Flight & all inclusive Hotel stay)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Skills Required