Job Description

Next Job Abroad is seeking a highly motivated German Speaking Customer Support Agent to join our dynamic team within the thriving iGaming industry in Malta. This role presents an exceptional opportunity for individuals fluent in German to provide outstanding customer service while residing in a picturesque Mediterranean setting. As a Customer Support Agent, your primary responsibility will be to assist German-speaking clients, ensuring their inquiries and concerns are addressed promptly and effectively.
In this position, you will be tasked with responding to customer inquiries, resolving issues, and offering comprehensive information on our diverse array of gaming products and services. Candidates who exhibit professionalism, excellent communication skills, and a dedication to customer satisfaction are encouraged to apply. Our relocation package facilitates a smooth transition to life in Malta.
Key Responsibilities

• Deliver exemplary customer support to German-speaking clients via chat, email, and phone.
• Efficiently resolve customer inquiries and issues in a professional manner.
• Provide detailed information regarding our gaming services to enhance customer understanding and satisfaction.
• Collaborate with team members to maintain high service standards and operational efficiency.
• Document customer interactions and maintain accurate records in our CRM system.
• Collect and analyze customer feedback to facilitate service improvements.
• Participate in ongoing training initiatives to further develop your product knowledge and customer service skills.

Requirements

• Fluency in German and proficiency in English; knowledge of additional languages is advantageous.
• Prior experience in customer service or a related field is preferred.
• Demonstrated strong communication and interpersonal skills with a focus on delivering exceptional customer care.
• Able to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with customer relationship management (CRM) systems and support tools is beneficial.
• Willingness to relocate to Malta and adapt to a new culture.
• A genuine interest in gaming and familiarity with the iGaming industry will be considered an asset.

Benefits

• Career growth opportunities in a renowned iGaming company.

• International & diverse work environment.
• Competitive performance bonuses.
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
• Hybrid working setup.
• Yearly salary EUR25.000 excluding bonuses.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work-Certified Company.
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Skills Required