Job Description

Patrique Mercier Recruitment JP is searching for a dedicated German Speaking Customer Support Representative for a top-tier Transportation Services company based in Athens, Greece. This is an excellent opportunity for individuals passionate about providing exceptional service and support to customers in the transportation sector.
In this role, you will assist German-speaking clients with their inquiries, booking processes, and any issues they may encounter, ensuring a seamless experience. Join our diverse team and work in a vibrant environment while enjoying the historical beauty and culture of Athens. If you are ready to make a positive impact on customers, we encourage you to apply!
Responsibilities

• Deliver outstanding customer support to German-speaking clients through various channels, including phone, email, and live chat.
• Assist customers with inquiries regarding transportation services and provide exceptional service throughout their journey.
• Resolve customer issues in a timely and professional manner.
• Accurately document customer interactions and feedback in the CRM system.
• Collaborate with internal teams to enhance service quality and ensure customer satisfaction.
• Participate in training and development programs to improve product knowledge and customer support skills.
• Contribute to process improvements based on customer feedback and insights.

Requirements

• Fluency in German and English, both written and spoken.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Previous experience in customer service, preferably in a transportation or service industry is advantageous.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in using CRM systems and standard office applications.
• Willingness to work in Athens, Greece, and embrace the local culture.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )

Skills Required