Job Description

Next Job Abroad is seeking a highly motivated and skilled German Speaking Customer Support Agent to join our esteemed team within the iGaming sector in Malta. This position offers an excellent opportunity for individuals who are proficient in the German language and wish to further their career in a dynamic and engaging environment.
In this role, you will be responsible for providing exceptional customer service to our German-speaking clientele, ensuring inquiries are addressed efficiently and effectively. Your engagement will significantly contribute to our customers' overall experience and satisfaction with our gaming services. We are pleased to provide relocation assistance to facilitate your transition to life in Malta.
Key Responsibilities

• Deliver outstanding customer support via various channels including chat, email, and telephone to ensure client satisfaction for our German-speaking users.
• Address and resolve customer inquiries and issues in a prompt and professional manner.
• Educate customers about our gaming products and services to enhance their overall experience.
• Collaborate with team members to maintain high standards of service quality and operational efficiency.
• Document customer interactions accurately in the CRM system for effective record-keeping.
• Gather customer feedback and share insights with management to foster continuous improvement.
• Participate in training sessions to enhance product knowledge and service competencies.

Requirements

• Fluency in German and proficiency in English; knowledge of additional languages is advantageous.
• A minimum of 1 year of experience in customer service or a related field is preferred.
• Demonstrated excellent communication and interpersonal skills, with a strong commitment to customer care.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Proficiency in using CRM systems and customer support tools is desirable.
• Willingness to relocate to Malta and adapt to a new cultural setting.
• A keen interest in gaming and familiarity with the iGaming sector is a valuable advantage.

Benefits

• Career growth opportunities in a renowned iGaming company.

• International & diverse work environment.
• Competitive performance bonuses.
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
• Hybrid working setup.
• Yearly salary EUR25.000 excluding bonuses.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work-Certified Company.
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Skills Required