Job Description

Company Description

At SGS, we are the world's leading testing, inspection, and certification company, setting the global benchmark for sustainability, quality, and integrity. With a network of 2,650 offices and laboratories and a dedicated team of 97.000 employees, we work together to create a better, safer, and more interconnected world.

We are seeking a

Global Customer Care Coordinator

to support our

Metals Commodities

product line within the

Natural Resources

division. This role is pivotal in managing the order-to-invoice process and coordinating global operations for our international clients.


You'll work closely with SGS affiliates worldwide to ensure seamless service delivery, accurate reporting, and timely invoicing, making a direct impact on client satisfaction and operational efficiency.

Key Responsibilities

Coordinate global product-line operations and client service delivery. Manage client enquiries regarding inspection and laboratory services. Liaise with SGS affiliates to track work progress and communicate updates. Analyze inspection data and review reports to ensure compliance with client requirements. Ensure adherence to inspection protocols and business policies. Oversee billing procedures and generate client invoices. Maintain job files in line with internal control systems. Support accounts receivable management in line with group policy.

Qualifications

Essential Qualifications

University degree in marine, technical, chemical, or commercial disciplines Minimum 5 years' experience in back-office functions or client service delivery Strong understanding of Metals Commodities trade inspections. Fluent in written and spoken English. Proficient in MS Office (especially Excel), Outlook; familiarity with Oracle BOSS is a plus Excellent communication, negotiation, and interpersonal skills Adaptable, proactive, and a collaborative team player Solution oriented mindset

Desirable Qualifications

Additional languages are advantageous Experience working in a global or multicultural environment Knowledge of international inspection protocols and certification standards

Additional Information

Why SGS?

Opportunity to work with a global leader in inspection, verification, testing, and certification. Collaborative and inclusive work environment. Competitive salary and benefits package. Opportunities for professional growth and development.

Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfil your potential.