Job Description

Head of Lodging and Rooms Division
Permanent contract / Crans-Montana, Switzerland
Les Roches Global Hospitality Education, in the top 3 for Employer Reputation of Hospitality & Leisure Management graduates by the QS World University Ranking, is a brand of the Sommet Education Group. Founded in 1954, Les Roches is a private institution based on the Swiss model of experiential learning, offering undergraduate and graduate degrees in the fields of hospitality, tourism and event management. Les Roches prepares entrepreneurial and innovative graduates across a global network of campuses in Crans-Montana (Switzerland), Marbella (Spain) and Abu Dhabi (UAE).
You share our values: Development, Distinctiveness, Joint commitment, Openness and Sense of service.
We are currently looking for a passionate, hands-on Head of Lodging and Rooms Division to join our vibrant campus and play a pivotal role in delivering a best-in-class residential experience to our students and guests.
As Head of Lodging and Rooms Division, you will serve as both an operational leader and a cultural ambassador. This role is critical to ensuring the comfort of our students while upholding the exceptional service standards Les Roches is known for.
Main Requirements:

• Bachelor's degree in Hospitality Management or a related field (or equivalent professional experience).
• Certification or training in hotel operations or service excellence is a plus.
• Minimum 5 years of experience in hospitality or residence operations, including at least 2 years in a managerial role.
• Strong leadership and team motivation skills, ideally in a multicultural setting.
• Previous experience in an educational or residential environment is an asset.
• Fluent in English; fluency in French is a strong advantage.
• Excellent communication and conflict-resolution skills.
• Solid understanding of housekeeping operations, guest services, and property management systems.
• Empathetic, organized, and highly service-oriented.

Main Responsibilities:

• Responsible for overseeing Reception and Housekeeping teams.
• Drive the strategic vision and operational excellence for cleanliness, safety, and service standards across all guest rooms and public areas, ensuring consistency with the brand's quality and guest experience objectives.
• Train, coach, and supervise staff with a focus on hospitality excellence and student-cantered care.
• Manage room inventory and identify business opportunities to maximize usage during low intake periods.
• Oversee regular room check-ins and check-outs throughout the semester.
• Collaborate with all Student Services teams for start- and end-of-semester check-in/check-out processes and room allocation.
• Handle lodging-related enquiries and complaints.
• Establish and follow up on preventive maintenance and room readiness procedures in coordination with the Maintenance team.
• Respond to and resolve student lodging concerns with professionalism and empathy.
• Contribute to the development and implementation of service standards, operational procedures, and staff evaluations.
• Coordinate with other departments for campus events, VIP visits, and emergency protocols.
• Promote sustainability and efficiency in housekeeping practices.
• Uphold and transmit Les Roches' values and standards of excellence through all interactions.
• Promote sustainable and efficient housekeeping practices.
• Act as a daily role model for Les Roches' values of excellence, respect, and innovation.

Start date: August
If you are a hands-on hospitality professional with a passion for service excellence and student experience, and you thrive in a dynamic, international environment. Then we look forward to receiving your application!