Job Description

The

Executive Housekeeper

will lead the housekeeping department at the 5 star superior hotel in Lucerne, ensuring top-level cleanliness and presentation across guest rooms, public areas, spa, and facilities. This person manages a team of about

12 housekeeping staff

, coordinates with external suppliers, and reports directly to hotel leadership. It's a senior, leadership role within the hotel's operations team.

Key Responsibilities

Team Management

: Scheduling, supervising, training, and motivating a housekeeping team of 12 staff.

Quality Control

: Guaranteeing 5-star cleanliness standards across all rooms, common areas, spa, and external buildings.

Meetings

: Participating in daily operational meetings and monthly leadership meetings.

Training

: Providing in-house training for the housekeeping staff to maintain high service standards.

Laundry Coordination

: Overseeing cooperation with an external laundry service.

Inventory & Budgeting

: Managing housekeeping supplies, purchasing, stock, and department budget.

Floral & Plant Care

: Liaising with external florists for flower arrangements and ensuring care of plants in guest areas.

Duty Shifts

: Taking part in weekly manager-on-duty rotations (helping oversee the whole property when assigned).

Candidate Profile

Education

: Completed training in housekeeping or hospitality (luxury/higher-end hotel experience is expected).

Experience

: Several years of proven success in a similar

executive/leadership role in 4- or 5-star hotels

.

Leadership

: Strong management skills with the ability to inspire, train, and oversee a multicultural team.

Skills/Traits

: Flexible, independent, resilient under pressure, with excellent manners and a professional appearance.

Languages

: Fluent

German and English

are essential; other languages are an advantage.

Extras

: Additional training or certifications in leadership/management are considered a plus.

What to Look for in CVs

Background in 4 or 5 luxury hotels(housekeeping management or senior supervisory level).

Team leadership experience

(not just being part of housekeeping, but leading, training, and scheduling staff).

Multilingual ability

, especially

German + English

.

Budget & supplier coordination experience

(inventory, purchasing, external laundry/florist/cleaning suppliers).

Hands-on but professional leadership style

- able to maintain discretion, composure, and high guest service standards.

Experience with spas or high-end wellness resorts

is a bonus since the hotel itself has one.

Perks/Benefits for Candidates

Staff discounts (family & friends rates, F&B, spa). Free gym use, staff overnight stays. Free ski and hiking passes in 2 areas. Free parking. Staff events and activities. Low-cost meals. Training and professional development opportunities.
Job Type: 100%

Pay: CHF80'000.00 - CHF100'000.00 per year

Benefits:

Company events Employee discount Food allowance Free or subsidised travel Free parking Professional development assistance
Application Question(s):

What is your level of German? What is your level of English? What's your earliest start date? Do you have the right to work in Switzerland or are you an EU citizen? Are you happy working fully onsite in Lucerne? Do you require hotel accommodation? How many years of experience do you have as an executive housekeeper?
Work Location: Remote