Job Description

Strategic Leadership & Transformation

• Modernize HR processes across both countries (hiring, onboarding, performance, learning, mobility, exits), ensuring scalability, simplicity, and compliance.
• Transform compensation & benefits to ensure market competitiveness, internal equity, and cost effectiveness (salary structures, bonus schemes, incentives, benefits benchmarking, job leveling).
• Establish HR governance (policies, standards, controls, RACI) and define KPIs and reporting cadence.
• Provide data-driven insights to support executive decision-making (workforce analytics, turnover, absenteeism, productivity, cost of labor).
• Shape the talent strategy: workforce planning, succession, leadership pipeline, and development paths tailored to hospitality operations.
• Drive change management for HR initiatives, communicating clearly with leaders, managers, and frontline teams.

Operational Excellence

• Ensure end-to-end payroll oversight (accuracy, timeliness, controls) for France and Switzerland; supervise vendors and internal teams.
• Maintain labor law compliance: French Labor Code (including CSE, DSN, social declarations, collective agreements) and Swiss HR practices (cantonal considerations, social insurances, working time, LPP/AVS).
• Oversee employee relations and social dialogue (works councils and union interactions in France; collaborative approaches in Switzerland).
• Ensure robust case management (disciplinary matters, grievances, disputes) with legal partners where needed.
• Strengthen HRIS and data quality (master data, roles, access, dashboards) and drive process automation.
• Support health & safety, well-being, and prevention measures adapted to hospitality operations and retail-like environments.
• Uphold a service-oriented HR model with timely, pragmatic support to operations and managers.

Leadership & Collaboration

• Lead and develop a team of 2 HR Managers in France (coaching, objectives, performance, upskilling).
• Partner closely with operational leaders.
• Serve as a trusted advisor to the CFO (and CEO when needed) on workforce planning, organizational development, and people risks.
• Ensure regular presence in Paris to support local HR teams, operations, and stakeholders.

Provide strategic and operational HR leadershipLead HR strategy and transformation across France and Switzerland

• 10+ years of progressive HR experience, including cross-border responsibilities and multi-site operations.
• Proven track record leading HR transformation while maintaining strong operational control.
• Deep knowledge of French labor law (CSE, collective bargaining, social contributions, working time, temp/seasonal labor) and solid understanding of Swiss HR practices (social insurances, pensions, working time, terminations).
• Strong payroll oversight and compensation strategy experience, including benefits and incentive design.
• Experience in hospitality or adjacent retail/blue-collar environments with diverse employee populations.
• Demonstrated stakeholder management: executive communication, social partners, and operational leaders.
• Comfortable with HR analytics and HRIS (defining KPIs, dashboards, and data governance).

• Bilingual French & English (written and spoken); additional languages are a plus.
• Hands-on, pragmatic, service-oriented, with a strategic mindset and strong execution.
• Change leadership and influencing skills; able to navigate ambiguity and drive adoption.
• Analytical rigor, attention to detail, and high standards of confidentiality and ethics.
• Strong planning and prioritization, able to balance transformation with day-to-day delivery.

Our client is an international company in the hospitality industry.
Full time and permanent position.

Skills Required