Job Description

Project

: For our client in the insurance sector, we are seeking support in the area of ??Digital Workplace. The role includes ensuring operations, providing second- and third-level user support, and contributing to the device lifecycle and operational issues related to Workplace & Printing.

Tasks

:

Ensuring operations including incident management and group mailboxes 2nd and 3rd level support as well as customer support in the area of ??Workplace & Printing Participation in IMAC-D processes and the device lifecycle (Install, Move, Add, Change, Dispose) Troubleshooting workplace issues (e.g., BSOD, drivers, firmware) Creation and maintenance of documentation Supporting the engineering team

Requirements

:

Must-have :

Experience in IT support (2nd/3rd level), preferably in the workplace/end device environment Knowledge of error analysis (drivers, firmware, hardware, Windows BSOD) Experience with IMAC-D processes and lifecycle management Team player with strong communication skills Very good knowledge of German

Nice-to-have:

Knowledge of the printing environment Experience with documentation and ticket tools (e.g. ServiceNow, Jira, Confluence) Knowledge of English and French Experience in engineering support

Languages

??:

German: C1 or higher (working language) English, French: an advantage

Reference No

: 924480LP

Role

: ICT Support Specialist Workplace (m/f/d)

Region

: Bern and region

Workload

: 80% (of which 30% - 60% remote ONLY within Switzerland)

Start

: 03.11.2025

End

: 27.02.2026 (with extension option)

Job Type: 60-80%

Work Location: On the road