Job Description

Job description

Level 1 Support: Handle Service Desk tickets to resolutions within defined SLA by Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions Escalating unresolved issues to the next level of IT Support in Switzerland or Vietnam + Installing, configuring, and maintaining computer systems (Windows & MAC OS), software, and peripherals to ensure optimal performance and security
+ Collaborating remotely with the Group IT team to implement IT projects, upgrades, and system/network improvements
+ Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency
+ Manage the local IT procurement process & work with various IT suppliers
+ Review & update local IT procedures and documentation
+ Assists with tracking inventory levels of equipment and materials
+ Performs miscellaneous job-related duties as assigned (for e.g. provide IT training to new employees, manage user accounts & permissions)

Our Offer

A dynamic work and collaborative environment with a highly motivated multi-cultural and international sites team The chance to make a difference in peoples' life by building innovative solutions Various internal coding events (Hackathon, Brownbags), see our technical blog * Monthly After-Works organized per locations