Inside Sales And Customer Support Specialist

Schweiz, Switzerland

Job Description

Job Description

Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world\'s toughest challenges.

Inside Sales and Customer Support Specialist

Allergy and Autoimmune Diagnostics

Remote role in Switzerland

A day in the Life:

The Insides Sales and Customer Support Specialist is taking ownership of securing and further developing the Swiss ImmunoDiagnostics market, acting as Inside Sales specialist for ImmunoCAP Rapid, and as first contact for Swiss customers regarding product specific and scientific topics. In this role, you are expected to act as link between customers, the sales- and the marketing team. This close collaboration with external and internal key contributors allows to develop a market tailored sales strategy, aligned with the local marketing approach, to further grow our business in Switzerland.

Further development of ImmunoCAP Rapid business in Switzerland as Inside Sales specialist

(Key) Customer Sales Support specialist

Focus on (Key) Customer support as product specialist, providing scientific sales guidance

Responsible for product specific and scientific sales force support in contract and competitor discussions and customer/sales trainings.

Link between key customers, key opinion leaders, sales team and local marketing

Support of local and regional marketing team with preparation of portfolio associated campaigns

Product associated training and support of customers, as well as local sales force

Demonstrates strong sales skills

Demonstrates special disease area and product knowledge and leverages this to build professional customer relationships

Support of marketing team at organization of sound medical/clinical training and education workshops

Builds strong and mutually beneficial relationships with Opinion Leaders in the field of Allergy and Autoimmunity diagnostics

Visits all relevant national and international exhibitions, congresses and seminars

Builds strong and mutually beneficial relationships with patient organizations and other relevant collaborators in the field of Allergy and Autoimmunity

Provides all relevant internal collaborators with accurate and timely data and market reports. Coordinates follow-up actions with Sales against time scales

Keys to Success:


University degree (MSc or higher) in Biology (Immunology), veterinary medicine, medicine or other relevant studies


Working experience in the field of IVD

Knowledge, Skills, Abilities

Knowledge of the Swiss In vitro Diagnostics Market and its key players is an advantage

Is familiar with Allergy, Autoimmunity and/or Immunology Diagnostics

Works effectively within a sophisticated customer matrix, by demonstrating organizational skills with the ability to balance multiple tasks with different priorities.

Demonstrated excellent networking skills and an open and communicative personality

Strategic vision and analytical and solution driven demeanor

German as first language advantageous, proficient in English. Experience in French useful.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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Job Category

Customer Service, Marketing, Sales

Thermo Fisher Scientific

is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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